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Gainsight/CustomerNotes/HappyCulture.md
2022-11-08 14:47:53 -05:00

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## 11/4/2022
### Conversation with Justine regarding Contract
* They are heavily funded by the Canandian Government
* FY is April - March
* Gov't was very forgiving during the pandemic
* This year, they are not funding any training _unless_ there is a mechanism for immedieate feedback
* HC also invested a lot of money on content creation, videographers, etc.
* As such, will not be renewing with Northpass.
* They need to convert all their stuff into man power, which is less profitable
* This is challenging their structure and profitability
* They need to prove to clients that within a year, they will reach their ROI for the training
* What's covered and what isn't by the Government:
* 20 people in training
* HC charges 12 hours of online training, for example
* The only way that is covered if the 20 people are together, watching together, providing feedback to each other.
* But that 12 hour could only be charged once. So it would have to be a 12 hour sitting.
* Then each 20 would have to book with the instructors for 1:1 coaching
* That would be a ton of hours per employee, a huge sunk cost
* How are they going to change their business model?
* 2k per head, minimum 10 people clients
* Break that 2k into small chunks and charge x * 10 or *20 depending on the number of people