30 lines
1.0 KiB
Markdown
30 lines
1.0 KiB
Markdown
# Interview with Erika
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Tough admin, used enablement and creativity to make it work
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Created multiple workspaces for the users for that account
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Client's issue was didn't want to manage multiple accounts, had no bandwidth
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Used teaching to help the customer
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Needier customers were district contracts
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Gave her her phone number to client who wanted instant communication
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Setup regular checkins with these accounts
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More frequent communication for larger clients
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Tiered system, small team and each person handled almost 700 accounts
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Just taking the time explain
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Being an AM was her most enjoyable, creative time
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Tight knit group
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Constant communication
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Project Question:
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Go to learning library, resources first
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See what's available first
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Try to connect with client and asking more questions
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Align with them, is there a temporary fix
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Check in with peers and see if anyone else has faced this issue before
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Is there a bridge to solve this temporarily
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Being honest and aligning with the customer
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Offer to pushback
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Catalyst for CS with client
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