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Interview with Erika
Tough admin, used enablement and creativity to make it work Created multiple workspaces for the users for that account Client's issue was didn't want to manage multiple accounts, had no bandwidth Used teaching to help the customer
Needier customers were district contracts Gave her her phone number to client who wanted instant communication Setup regular checkins with these accounts More frequent communication for larger clients Tiered system, small team and each person handled almost 700 accounts Just taking the time explain
Being an AM was her most enjoyable, creative time Tight knit group Constant communication
Project Question: Go to learning library, resources first See what's available first Try to connect with client and asking more questions Align with them, is there a temporary fix Check in with peers and see if anyone else has faced this issue before Is there a bridge to solve this temporarily Being honest and aligning with the customer Offer to pushback
Catalyst for CS with client