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Gainsight/CustomerNotes/Anthology.md
Norm Rasmussen ce50ac8cfc Notes. Script clean up
2023-02-16 18:22:33 -05:00

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Anthology

01/26/2023

Content Intro

Microsoft Shop - Teams, Word, etc.

All are Global Ed Services Katie is one team KC is another team - this is one of many projects in Global Ed Services

KC - Main person Mike Highfield - Solutions Architect, Solutions, Learning Ed team Aaron Odden - LX architect, works with content creators, Learning Ed team Katie Felton - Director for the academies, oversee all content creators & the teams. Ultimately responsible for the strategic direction Nicole Melander - Exec Sponsor

Met with Patrcyja and got an overview. They still have a lot of questions.

  • KC is responsible for project plan & the entirety of launch and running. She needs to understand what their team has to deliver.
  • Needs to better understand what is in their subscription model, data tagging, extracts, etc.
  • They have 1558 courses built.
  • Nicole, "as we build courses now, are there things they should be doing differently on Northpass?"

Where to start: when they think about their structure of learning, what is the nomenclature and hierarchy of content? Content types:

  • Passive
    • Playlist
    • Videos
  • Active
    • Course (milestones, etc)
    • ILTs and Live Events - both synchronous and asynchronous

They don't want to move people from Blackboard learning to Northpass - it doesn't make sense for them to move. There is cohort (8-12 weeks) and non-cohort learning. MVP Launch, but unsure of what the users and products would be. Each product has various

This will be a one-stop shop for all knowledge and data.

Seven tags per object, course, person, etc.

Companies are groups

  • Inside each company are people, LPs, and Courses

Norm to ask KC:

  • What is a constituent, learner, and global?
  • What is the main group & course structure? Company is the most common.
  • What data needs to be tagged to each object in Northpass? You mentioned 7 tags per object.

02/16/2023

Data Needs with P,K,A

Scoreboards (Encompass) Memberships (Encompass) Decision Analytics (Encompass)

if learner.group contains "(Encompass)": add learner to "()" group

Student, Encompass, Reach, Finance, HCM <-- Common arrangement or combination of products.
All enterprise products - ERP, CIS, CRM, and maybe for their alumni association.
Userbase of reach... which means:
    Reach, Student, Finance at Enterprise level.
    Encompass at Essential

KC working on logic to make sure we can know what to design Logic is:

  • Is their domain Anthology.com
    • if no: are they a known subscriber?
    • if no: contact CXM

Question from Patrycja - what is the difference between async and sync courses?

  • Cohort, 8-12 weeks, facilitated by "teachers", and they exist only in Bb academy --> Want to add to Northpass, but not a priority.
  • Async, move through it at your own pace.

Roles in their current academy:

Currently using nested folders for differentiating content based on roles. What they are thinking is