27 lines
1.1 KiB
Markdown
27 lines
1.1 KiB
Markdown
# Douglas Elliman
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Current Issues:
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* Videos would stop
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* Lots of people stuck at 17-18%
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* Charlie figured out workaround via Wistia
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* Videos just stopped? DE would have to reset everyone
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* This training is necessary for Audit.
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* They don't feel self-reliant or self-sufficient
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* Feels like digging out of a hole
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## 9/27/2022
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* How many people are retaking courses?
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* Back in 2021, she hadn't completed mandatory courses
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* Left and came back, but had restricted access
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* Is this unique or common? - Very Unique
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* IT gave her 48 hours to complete courses, so she and her manager was freaking out
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* Will begin kicking off 2022 mandatory courses
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* October 1st, kicking it off
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* Agents have 1 month to complete the mandatory training
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* Then managers get involved, especially if agents dont complete it
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* Restrict access if incomplete
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* They need the new inactivity nudge to list ALL courses that they have been inactive for
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* They are recieving a lot of quesitons from agents about WHICH courses they need to complete
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* Kathleen on PTO next week. 10/2/-10/7
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