1.1 KiB
1.1 KiB
Douglas Elliman
Current Issues: * Videos would stop * Lots of people stuck at 17-18% * Charlie figured out workaround via Wistia * Videos just stopped? DE would have to reset everyone * This training is necessary for Audit. * They don't feel self-reliant or self-sufficient * Feels like digging out of a hole
9/27/2022
- How many people are retaking courses?
- Back in 2021, she hadn't completed mandatory courses
- Left and came back, but had restricted access
- Is this unique or common? - Very Unique
- IT gave her 48 hours to complete courses, so she and her manager was freaking out
- Will begin kicking off 2022 mandatory courses
- October 1st, kicking it off
- Agents have 1 month to complete the mandatory training
- Then managers get involved, especially if agents dont complete it
- Restrict access if incomplete
- They need the new inactivity nudge to list ALL courses that they have been inactive for
- They are recieving a lot of quesitons from agents about WHICH courses they need to complete
- Kathleen on PTO next week. 10/2/-10/7