46 lines
1.9 KiB
Markdown
46 lines
1.9 KiB
Markdown
# Notabene
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## 11/6/2023
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### Poor Implementation Discussion
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Main woman (Lana) is tough - rough around the edges
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Lana, Head of Regulatory Compliance
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Abi Bryan Spolar, Head of Customer Success
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Patrycja's main POCs: Catarina, Sacha, Lisa.
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Lana let Catarina lead
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Current Feelings:
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* Too many workarounds
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* Everything is a band-aid
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* Sales said they could do things, but didn't realize how manual it was.
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Catarina's List:
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* Associating payment link to Learning Paths. Learning Paths don't have properties so we have an LP with an empty course?
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This seems odd
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* Learners blocked:
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* After internal launch and QA, majority of employees didn't get to cert page because they would get stuck on last course.
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* LP has 3 courses, last module of 2nd course.
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* Blank milestone was likely the issue. But now can only test post-launch or personal emails.
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* Seeing differences between different learners, legacy courses, etc.
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* Teach them how to reset course progress
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* Video lag - difference between video and audio. Image and audio are not lined up. Outside of Northpass, this is not an
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issue.
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* Patrycja mentioned to re-upload the asset, but that didn't help.
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* Name of video that caused issue: Module 6 of Foundations and Module 1 of Advanced
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Journey:
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* Landing page on Notabene website for the certification
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* Gateway to Northpass - this is the first thing they see
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* You give information even to take the free cert/course
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* If you're a customer, you would see free stuff --> This is a different journey
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* Upon signing, they begin onboarding playbook. Different CS packages & levels of training and what sort of support.
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* Signature -> Welcome email -> Low touch can sign themselves up relevant for their package + free stuff
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* Signature -> Welcome email -> CS Packages & link for certification
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* Abi: only other thing is the ability to purchase additional training as they move through their journey.
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