46 lines
1.9 KiB
Markdown
46 lines
1.9 KiB
Markdown
|
# Notabene
|
||
|
|
|
||
|
|
## 11/6/2023
|
||
|
|
|
||
|
|
### Poor Implementation Discussion
|
||
|
|
|
||
|
|
Main woman (Lana) is tough - rough around the edges
|
||
|
|
Lana, Head of Regulatory Compliance
|
||
|
|
Abi Bryan Spolar, Head of Customer Success
|
||
|
|
|
||
|
|
Patrycja's main POCs: Catarina, Sacha, Lisa.
|
||
|
|
|
||
|
|
Lana let Catarina lead
|
||
|
|
|
||
|
|
Current Feelings:
|
||
|
|
|
||
|
|
* Too many workarounds
|
||
|
|
* Everything is a band-aid
|
||
|
|
* Sales said they could do things, but didn't realize how manual it was.
|
||
|
|
|
||
|
|
Catarina's List:
|
||
|
|
|
||
|
|
* Associating payment link to Learning Paths. Learning Paths don't have properties so we have an LP with an empty course?
|
||
|
|
This seems odd
|
||
|
|
* Learners blocked:
|
||
|
|
* After internal launch and QA, majority of employees didn't get to cert page because they would get stuck on last course.
|
||
|
|
* LP has 3 courses, last module of 2nd course.
|
||
|
|
* Blank milestone was likely the issue. But now can only test post-launch or personal emails.
|
||
|
|
* Seeing differences between different learners, legacy courses, etc.
|
||
|
|
* Teach them how to reset course progress
|
||
|
|
* Video lag - difference between video and audio. Image and audio are not lined up. Outside of Northpass, this is not an
|
||
|
|
issue.
|
||
|
|
* Patrycja mentioned to re-upload the asset, but that didn't help.
|
||
|
|
* Name of video that caused issue: Module 6 of Foundations and Module 1 of Advanced
|
||
|
|
|
||
|
|
Journey:
|
||
|
|
|
||
|
|
* Landing page on Notabene website for the certification
|
||
|
|
* Gateway to Northpass - this is the first thing they see
|
||
|
|
* You give information even to take the free cert/course
|
||
|
|
* If you're a customer, you would see free stuff --> This is a different journey
|
||
|
|
* Upon signing, they begin onboarding playbook. Different CS packages & levels of training and what sort of support.
|
||
|
|
* Signature -> Welcome email -> Low touch can sign themselves up relevant for their package + free stuff
|
||
|
|
* Signature -> Welcome email -> CS Packages & link for certification
|
||
|
|
* Abi: only other thing is the ability to purchase additional training as they move through their journey.
|