Chek

12/7/2022

Items from Abdul:

Brian is working on Hubspot/NP Sync not working
Brian's response time, Abdul concerned about how long it took.
Shopify & Custom Integration for selling Learning Paths. They create LPs and Products but it doesn't happen regularly. Currently they attach the product to the first course in the Learning Path.
- Abdul to send over a list of Learning Paths and Product Codes
- Total: 15 total LPs & Products
Using Accredible via Zapier, but Zapier breaks down a lot.
Can we add a session recorder into a page to watch what people are doing?

Feedback from Callum as Head of CS:

Main issue, which may be user error:
- A lot of milestone issues. Someone may have finished an video, but the Milestone doesn't open up and let them continue
- No common course, but common people which may make it user error.

DONE: Send Abdul a list of Enterprise features and cost. He will then send it to Gabi.

Tom is COO
Abdul was unable to attend, son is unwell.
UK had bank holiday on Monday.
I gave a foundation for the $20k threshold.
They want a discount, potentially below $20k, which may lose Tracy as CSM.
Abdul pissed at the amount of time other people have had to go into Northpass.
The big flags are progress issues. This wasn't here 6 months ago.
There are no product issues, this is an experience/sentiment issue.
Tom to speak to Gavin and Calum about the time spent so far and what the cost is.
I offered Tracy and I to do leg work to help with any tedious tasks.