Gainsight/CustomerNotes/Chek/Chek.md

# Chek

## 12/7/2022

### Sync with Abdul & Callum

Items from Abdul:

* Brian is working on Hubspot/NP Sync not working
* Brian's response time, Abdul concerned about how long it took.
* Shopify & Custom Integration for selling Learning Paths. They create LPs and Products but it doesn't happen regularly. Currently they attach the product to the first course in the Learning Path.
  * Abdul to send over a list of Learning Paths and Product Codes
  * Total: 15 total LPs & Products
* Using Accredible via Zapier, but Zapier breaks down a lot.
* Can we add a session recorder into a page to watch what people are doing?

Feedback from Callum as Head of CS:

* Main issue, which may be user error:
  * A lot of milestone issues. Someone may have finished an video, but the Milestone doesn't open up and let them continue
  * No common course, but common people which may make it user error.

DONE: Send Abdul a list of Enterprise features and cost. He will then send it to Gabi.

## 08/29/2023

### Meeting regarding Chek's Renewal

### Attendees

* Tracy, Norm, Tom

### Notes

* Tom is COO
* Abdul was unable to attend, son is unwell.
* UK had bank holiday on Monday.
* I gave a foundation for the $20k threshold.
* They want a discount, potentially below $20k, which may lose Tracy as CSM.
* Abdul pissed at the amount of time other people have had to go into Northpass.
* The big flags are progress issues. This wasn't here 6 months ago.
* There are no product issues, this is an experience/sentiment issue.
* Tom to speak to Gavin and Calum about the time spent so far and what the cost is.
* I offered Tracy and I to do leg work to help with any tedious tasks.
Walmart Notes, Skuid script, etc 2022-12-07 14:10:10 -05:00			`# Chek`

			`## 12/7/2022`

			`### Sync with Abdul & Callum`

			`Items from Abdul:`

			`* Brian is working on Hubspot/NP Sync not working`
			`* Brian's response time, Abdul concerned about how long it took.`
			`* Shopify & Custom Integration for selling Learning Paths. They create LPs and Products but it doesn't happen regularly. Currently they attach the product to the first course in the Learning Path.`
			`* Abdul to send over a list of Learning Paths and Product Codes`
			`* Total: 15 total LPs & Products`
			`* Using Accredible via Zapier, but Zapier breaks down a lot.`
			`* Can we add a session recorder into a page to watch what people are doing?`

			`Feedback from Callum as Head of CS:`

			`* Main issue, which may be user error:`
			`* A lot of milestone issues. Someone may have finished an video, but the Milestone doesn't open up and let them continue`
			`* No common course, but common people which may make it user error.`

New script, walmart notes, etc 2023-01-30 17:27:36 -05:00			`DONE: Send Abdul a list of Enterprise features and cost. He will then send it to Gabi.`
Got rid of Neorg stuff. MKNFLOW has what I need and their new features with templates solves most of my issues. I moved norg files to md and improved some plugins. 2023-08-30 17:09:31 -04:00
			`## 08/29/2023`

			`### Meeting regarding Chek's Renewal`

			`### Attendees`

			`* Tracy, Norm, Tom`

			`### Notes`

			`* Tom is COO`
			`* Abdul was unable to attend, son is unwell.`
			`* UK had bank holiday on Monday.`
			`* I gave a foundation for the $20k threshold.`
			`* They want a discount, potentially below $20k, which may lose Tracy as CSM.`
			`* Abdul pissed at the amount of time other people have had to go into Northpass.`
			`* The big flags are progress issues. This wasn't here 6 months ago.`
			`* There are no product issues, this is an experience/sentiment issue.`
			`* Tom to speak to Gavin and Calum about the time spent so far and what the cost is.`
			`* I offered Tracy and I to do leg work to help with any tedious tasks.`