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Norm Rasmussen
2022-12-16 15:50:08 -05:00
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CustomerNotes/Bolt.md
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@ -46,7 +46,7 @@ Bolt engineers sent video of what the in-app training looks like, but the driver
DONE: Hide category from course overview page.
Doris also getting asked about the in-app learning launch.
She asked about Crowdin - a translation service. Do we have an integration?
TODO: Research a Crowdin integration. Ask Vera what her workflow is like.
DONE: Research a Crowdin integration. Ask Vera what her workflow is like.
## 12/8/2022
@ -88,3 +88,42 @@ Something else that Joonas has mentioned, enrollment process between Northpass &
By next Friday, Doris is hoping to have more data and details to see how the previous data changes.
What Doris is happy to see, is that the activation rate of non training users is much lower. So training has specific and real effects.
Between Markets, Training vs No Training is quite different in Azerbaijan and UK
## 12/15/2022
### Bolt Prep
We have made 3 changes since their renewal:
* Updates
* Better CS
* Improve Platform Capabilities
We have made updates to the course player. Redesign Course. Help build Rich Text content. Setup in-app learning. We've accomplished everything that's been asked.
DONE: Build Slide deck for Sten
Data Recap, Reports to Pull:
* Data before Course Player Upgrades
* Improvements after Course Player Upgrades
* Improvements after end of course screen
## 12/16/2022
### QBR
Sten: Technical Reliability is an issue. What are the specifics?
* Re-training is causing issues
* Blank Screen in web view is specific to Android Web view Issue
* Blank Screen for "many months" might be an internet connectivity issue.
* Time in Training - is this good or bad? Northpass loads times are longer than all other trainings. Why?
Baseline? They have discussed - UX researcher thinks the training should take under 10 minutes, but in reality it is closer to 5 min.
Kenya and Nigeria have the highest training attempts
* Northpass time is 10, others are 4 and 6.
Sten's biggest worry is reliability. re-training really impacts the business. AB Testing results show abnormality with Northpass platform.