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Hackerrank notes, a few other companies.

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Norm Rasmussen
2022-11-15 17:16:43 -05:00
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29
CustomerNotes/HackerRank.md
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@ -25,18 +25,21 @@
* We don't need a CS platform
* Looker allowed red or green to show health score
*
## 11/15/2022
They haven't debuted the academy as a point of leverage for their customers
Jeremiah has had to shut down conversations with customers because of this reporting.
He can't even report on his own employees
Seperate, but similar thread:
Managing attendance button - he didn't know it was added back in
Manually managing attendance is a huge bummer. It takes a lot of time.
# Todo
# Feature Requests
| Date | Request |PM/Product Section|
|--------|------------|----------|
| | | |
|--------|------------|----------|
| | | |
|--------|------------|----------|
A few other items:
He wants to bring his CSMs through the LP in HR Academy - 1 for feedback, 2 to know what's there to share with customers.
He's gotten a lot of feedback and the feedback is quite wide and across the spectrum. However, there are a few trends that are standing out:
1. The search must be run before any results are returned. He wants auto-suggest/results in the search bar. Look at [Hacker Rank's Support Page](https://support.hackerrank.com) for an example. That is Zendesk' search. The ability to filter results will also be really helpful. Logic/Regex based searching - not string literals.
* The bigger item is rendering the "best" results to the top. If the correct results are showing up at the top, they won't need to filter or use other functions to find their results.
2. This next item he doesn't necessarily agree with or think its the best choice, _but_ it has been brought up a bunch. In an activity you have pre-content info, the content, and post-content info. A lot of their info is why they should care and how to get buy-in from the learner, with a follow up for questions.
* They want the continue button to be availble during full screen.
* Instead of the additional info being above and below, but to the right/off to the side.
* By having information on the side, there is no "hidden" information below the video.

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CustomerNotes/RecastSoftware.md
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@ -27,9 +27,9 @@ Back fill badges
* [ ] Test Todo
- [X] Send ticket for font changes
[ ] Northpass ACademy Dashboard Personalized Copy, same as NP Academy
[ ] Keep learning path card formatting, scroll left to right
[ ] Calendar - does Recast have an embeddable calendar? Feed is okay instead of calendar replicate Northpass academy calendar
[X] Northpass ACademy Dashboard Personalized Copy, same as NP Academy
[X] Keep learning path card formatting, scroll left to right
[X] Calendar - does Recast have an embeddable calendar? Feed is okay instead of calendar replicate Northpass academy calendar
Chris to provide blog feed
DV featured courses should have description short description
remove events leave or remove column
@ -37,4 +37,27 @@ main page links up top like swift
RTE within course viewer not picking up font change
## 11/15/2022
* Chris to grab screenshots from all the videos that are to be uploaded to Wistia for the non-video.
* Going live tomorrow - 11/16
* 14 out of the 29 people responded to Recast saying they want to be registered and part of the academy.
* Chris will send out beta test questionnaire
* After he finished everything, he realized that the nature of the software (which isn't exciting, but necessary), is quite boring which means the courses can get a bit boring.
* After this beta, we will find out if his learners love the academy or not. "It's better than documentation"
* Hard & Full launch of the academy on December 5th.
* Logic for december 5th? December becomes a very slow season for tech industry
* They have a number of initiatives company wide
* Conflict between deadlines and they don't want to take away from those initiatives
* Email that will correspond with another campaign in the company
*Zero State Messages*
* If someone has no courses or LPs - what should the zero state message be?
* Should we hide the sub nav option is there are no LP's available?
* Chris to talk to Marketing about what would be best for zero states.
*Other Items from Chris:*
* He wants to separate intstructors for ILTs and Courses. Why?
* One of his instructors does a review course, but they don't have any webinars right now, but wanted to make it look more full. Not bare bones.
* The problem for Recast is that the people who do webinars are not part of their company. So giving them manager access is a bit concerning.
* Working with IT guy on DNS items. His guy made all the changes (roughly 30 min ago) but Northpass still says pending.
* He couldn't add the TXT record because of string length, he just left it as "recastsoftware". Max length = 1024, Provider =
* TTL is one hour, so it could take some time.

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CustomerNotes/Talkspace.md
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@ -157,3 +157,16 @@ _Jenna is auditing the NPP and Core School_
* Jenna: Amanda has a really good grasp on groups and onboarding people.
* NPP Discrepancy: BBHR is not updating course progress from Northpass. Northpass is updated and shows 100% completion for many courses. BBHR doesn't have the correct percentages.
* Jenna to share a CSV of of all people that should be deleted from the instances. One for Core and one for NPP.
## 11/15/2022
### Sync regarding Group Enrollment
Nicole and Taylor have been brainstorming the following:
* If people have completed the courses in 30 days
* How to get courses to people? There are many groups.
Molly and Taylor want more control of the process. They are trying to remove Fountain from the equation.
**Steps in Fountain:**
1. People attest that they are seeing clients
2. Get Access to Compliance Courses

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CustomerNotes/TripleSeat.md
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* Badging options
* Integration with Churn Zero
# Todo
* [ ] Get Brian ChurnZero information
* [ ] Screenshots of AppCues Examples
## 11/15/2022
ChurnZero integration:
* Companies that churn do not remain in CZ
* People might use their Gmail or other non-work emails
# Feature Requests
* The information they need is not where they want it to be.
* Holly and Katie don't have access to CZ and Salesforce.
* Reconsidering OpenAccess - why not prereg?
* They want to add some additional questions to the reg form
* Like location, restaurant, etc.

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Todos.md
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* [ ] (JJSV) [11/14/2022] Upload the second video to the properties for us to test for playability.If it works, Melinda can feel confident about future videos.
* [ ] (JJSV) [11/14/2022] Update Registration Privacy Policy with Vision Pro Legal notice at "jnjvisionpro.com/legal-notice"
* [ ] (JJSV) [11/14/2022] MAKE SURE YOU UPLOAD THE AUDIO STUFF TODAY! Upload podcasts to AWS and upload the SCORM so she has examples of both.
* [ ] (TripleSeat) [11/15/2022] Get Brian ChurnZero information
* [ ] (TripleSeat) [11/15/2022] Screenshots of AppCues Examples
* [ ] (TripleSeat) [11/15/2022] Send Holly/Katie details of what needs to be done for embedding.
* [ ] (Talkspace) [11/15/2022] Create video showing how to setup a Webhook in Fountain for Molly and Taylor to talk to Gracie about. The goal is for a webhook to fire when someone completes a stage in Fountain that attests that they are seeing clients and that would enroll them in their appropriate group and courses.