From 59740faf1cedf351df32755af52f3bce3a9f3605 Mon Sep 17 00:00:00 2001 From: Norm Rasmussen Date: Tue, 15 Nov 2022 17:16:43 -0500 Subject: [PATCH] Hackerrank notes, a few other companies. --- CustomerNotes/HackerRank.md | 29 ++++++++++-------- CustomerNotes/RecastSoftware.md | 29 ++++++++++++++++-- CustomerNotes/Talkspace.md | 13 ++++++++ CustomerNotes/TripleSeat.md | 18 +++++------ Timetagger/_timetagger/users/norm~bm9ybQ==.db | Bin 184320 -> 184320 bytes Todos.md | 4 +++ 6 files changed, 68 insertions(+), 25 deletions(-) diff --git a/CustomerNotes/HackerRank.md b/CustomerNotes/HackerRank.md index 63ab7c7a..9472ee6f 100644 --- a/CustomerNotes/HackerRank.md +++ b/CustomerNotes/HackerRank.md @@ -25,18 +25,21 @@ * We don't need a CS platform * Looker allowed red or green to show health score * +## 11/15/2022 +They haven't debuted the academy as a point of leverage for their customers +Jeremiah has had to shut down conversations with customers because of this reporting. +He can't even report on his own employees +Seperate, but similar thread: +Managing attendance button - he didn't know it was added back in +Manually managing attendance is a huge bummer. It takes a lot of time. -# Todo - - - -# Feature Requests - -| Date | Request |PM/Product Section| -|--------|------------|----------| -| | | | -|--------|------------|----------| -| | | | -|--------|------------|----------| - +A few other items: +He wants to bring his CSMs through the LP in HR Academy - 1 for feedback, 2 to know what's there to share with customers. +He's gotten a lot of feedback and the feedback is quite wide and across the spectrum. However, there are a few trends that are standing out: +1. The search must be run before any results are returned. He wants auto-suggest/results in the search bar. Look at [Hacker Rank's Support Page](https://support.hackerrank.com) for an example. That is Zendesk' search. The ability to filter results will also be really helpful. Logic/Regex based searching - not string literals. + * The bigger item is rendering the "best" results to the top. If the correct results are showing up at the top, they won't need to filter or use other functions to find their results. +2. This next item he doesn't necessarily agree with or think its the best choice, _but_ it has been brought up a bunch. In an activity you have pre-content info, the content, and post-content info. A lot of their info is why they should care and how to get buy-in from the learner, with a follow up for questions. + * They want the continue button to be availble during full screen. + * Instead of the additional info being above and below, but to the right/off to the side. + * By having information on the side, there is no "hidden" information below the video. diff --git a/CustomerNotes/RecastSoftware.md b/CustomerNotes/RecastSoftware.md index 55728965..4aad5154 100644 --- a/CustomerNotes/RecastSoftware.md +++ b/CustomerNotes/RecastSoftware.md @@ -27,9 +27,9 @@ Back fill badges * [ ] Test Todo - [X] Send ticket for font changes -[ ] Northpass ACademy Dashboard Personalized Copy, same as NP Academy -[ ] Keep learning path card formatting, scroll left to right -[ ] Calendar - does Recast have an embeddable calendar? Feed is okay instead of calendar replicate Northpass academy calendar +[X] Northpass ACademy Dashboard Personalized Copy, same as NP Academy +[X] Keep learning path card formatting, scroll left to right +[X] Calendar - does Recast have an embeddable calendar? Feed is okay instead of calendar replicate Northpass academy calendar Chris to provide blog feed DV featured courses should have description short description remove events leave or remove column @@ -37,4 +37,27 @@ main page links up top like swift RTE within course viewer not picking up font change +## 11/15/2022 +* Chris to grab screenshots from all the videos that are to be uploaded to Wistia for the non-video. +* Going live tomorrow - 11/16 +* 14 out of the 29 people responded to Recast saying they want to be registered and part of the academy. +* Chris will send out beta test questionnaire +* After he finished everything, he realized that the nature of the software (which isn't exciting, but necessary), is quite boring which means the courses can get a bit boring. +* After this beta, we will find out if his learners love the academy or not. "It's better than documentation" +* Hard & Full launch of the academy on December 5th. +* Logic for december 5th? December becomes a very slow season for tech industry + * They have a number of initiatives company wide + * Conflict between deadlines and they don't want to take away from those initiatives + * Email that will correspond with another campaign in the company +*Zero State Messages* +* If someone has no courses or LPs - what should the zero state message be? +* Should we hide the sub nav option is there are no LP's available? +* Chris to talk to Marketing about what would be best for zero states. +*Other Items from Chris:* +* He wants to separate intstructors for ILTs and Courses. Why? + * One of his instructors does a review course, but they don't have any webinars right now, but wanted to make it look more full. Not bare bones. + * The problem for Recast is that the people who do webinars are not part of their company. So giving them manager access is a bit concerning. +* Working with IT guy on DNS items. His guy made all the changes (roughly 30 min ago) but Northpass still says pending. +* He couldn't add the TXT record because of string length, he just left it as "recastsoftware". Max length = 1024, Provider = +* TTL is one hour, so it could take some time. diff --git a/CustomerNotes/Talkspace.md b/CustomerNotes/Talkspace.md index 78d436aa..27cf20e6 100644 --- a/CustomerNotes/Talkspace.md +++ b/CustomerNotes/Talkspace.md @@ -157,3 +157,16 @@ _Jenna is auditing the NPP and Core School_ * Jenna: Amanda has a really good grasp on groups and onboarding people. * NPP Discrepancy: BBHR is not updating course progress from Northpass. Northpass is updated and shows 100% completion for many courses. BBHR doesn't have the correct percentages. * Jenna to share a CSV of of all people that should be deleted from the instances. One for Core and one for NPP. + +## 11/15/2022 +### Sync regarding Group Enrollment +Nicole and Taylor have been brainstorming the following: +* If people have completed the courses in 30 days +* How to get courses to people? There are many groups. + +Molly and Taylor want more control of the process. They are trying to remove Fountain from the equation. + +**Steps in Fountain:** +1. People attest that they are seeing clients +2. Get Access to Compliance Courses + diff --git a/CustomerNotes/TripleSeat.md b/CustomerNotes/TripleSeat.md index f645641f..f37dec5e 100644 --- a/CustomerNotes/TripleSeat.md +++ b/CustomerNotes/TripleSeat.md @@ -9,15 +9,15 @@ * Badging options * Integration with Churn Zero - - - - # Todo -* [ ] Get Brian ChurnZero information -* [ ] Screenshots of AppCues Examples +## 11/15/2022 +ChurnZero integration: +* Companies that churn do not remain in CZ +* People might use their Gmail or other non-work emails - - -# Feature Requests +* The information they need is not where they want it to be. +* Holly and Katie don't have access to CZ and Salesforce. +* Reconsidering OpenAccess - why not prereg? +* They want to add some additional questions to the reg form +* Like location, restaurant, etc. diff --git a/Timetagger/_timetagger/users/norm~bm9ybQ==.db b/Timetagger/_timetagger/users/norm~bm9ybQ==.db index f1e47624ad35ec4e4c46d8bd80b40576895ce3e0..6a27778891dcc7aac38f6ef80bc0957f70dd83ac 100644 GIT binary patch delta 3562 zcmZuzdsGzH9iHEv*`3{;-NgqXiw0b&nre}=yR%Q)93{LI6|g=c8VP0qiHZf51fNlw z^u*Kpp6CUmr$lX2O~_GJooFoLsi+wHRH+tv-f`c z+k3z7_q=OcgtaZg=HYOC%QM+<{b1R<6UH0oF;B52EWL;m=4UTL@DurL?smaK{u%wGV&iF$IkHK?S5JW) zk@LGj-9C-8mPUU_#Op)wc4TY8q|sw8=Z?G7yr(w5zA`VTVhS;PYADO6WL-Xg&b&`* zDr#7eUAVZes;!1A{RAGd9brOvadS_5W__J|27|$G$!&XjSW1<<<6R0 zIlc1b#VgYmS1eD*&EmXuGA)1`o(uE*>52lRA3{-}V* zbcqd4I0++1_=tHx%n;oHF%S%@bZ@lGEb5oSyVpwL{VOBuuCFoiLZ$r^`*XIv zHUZ{FhTP7BHH`^`ST!Lwsakqr`l4`coEQc4#JnDt%dI2kb-P0v5+_D&%EM|repFSb z9uba*LjBpBAqK^OJ2XUd?zbBp8?Q>?K3)pna!2~^B-_&*Oaw6z^Cr_brujk-6!IS9 zZ;fE6GgPAZhc;OJ;Vk-8V|$P1bylzm?4TGzsv7aUH$Fn+m5FY;@MKTUv7MwT)&!J zKc%>&q3X4&n)vk;&|gmyESiLm(~?F$?oMh$+=&nT6b*9*eFXA(GJ*AU*t%Vx~1&YMvX=S=}UZ=&Dr*SSq}`#pNMX*ROEb0i_Gu2rx3-Na5MeDA$& zZ)8Z}&Q>YhwNqI#1e#L34(MYNme?=ZC)z%+4Ys~6^a(Fm+AX8Z8%$rBO8LL?KI1N< z!BEHji<`_IW{06Q&_|*k0lA~Ytc=Zs&kXXwWLYUai+1z8+M^D^ZH1o**8w|A!HEC; zB9tb^8cxTlc}tfrS-#}wML8?NO4akwOs+gf{;{61eq`Ni-E3WDt->7>VLo124A=29 z(~(1|nGP=sYIiFqzAK9!+E#)-jUD>g|Aw4)w^uC8&!6#&*>wuJvlqHZT!IAcM9(o2j^TXDFAXFdC0R2j=g!K@iHCy% z`f!jM6!qOr31oL)`>2+`#~;K~aszgF{oB$2<7IjEu6yDz;{KQO<GL;BkkdfZi8Aml)C#FttFq! z>+)ofQVNn3C9b&2cD(f{Q>wS7OZD~vrTH{enK@e%q+ml2ypm{}D7g6j=8b5NbS1+i{50fQrd1OhuIa$&aBFovi*?E(zvlc1;xJgK{j|@qezYYC}e1Cl#P9eic z<=7pV!zK}1>TR-YSg|lCw`gjEl71gPnai7-m^M;2inACM0)AKwN%klkhKUv%wwHoK z**YB=O=|J1Cvje<70;Tev+2=M>nj7ze?N4P%7|fFm!*0rrj89NEQV=$Oclnk|H6R( zER`C=wEj~p#kyS#yxZLUu$GFWm^%1r2x6GlZD}lGm^N`~P-55@=XTl7DAsxC8;(un zM9i0=(Htk5?kTP^#B%ENDyF>R6;1(tR*M1gi9sRyJfc3UH5Mo2C2 zpw@6TCrIIor=;)|gYuVhlqs;C>;Z+ZL9YT{RSQX^+)@!PeiaOBNaE9&B(NNrZjZ`o zJfi!4nZ_czzvZTJi0*H6(HKPcR}55EblT7LZceX{Tsz*Cxn%4f1CTqH0Q@^a&bSqo0sgKud>OH5|bn%p4Q)jDQQ@i|qP3h|6 zQLkzLO1-AtYpEus>`k;+NOgb*S=ubghVS?j=3kla8n@W9z++v_%IJacId*PF%ak3P zQL6nXMJJFl0+J%zX6o&nXO~Iya_^}B!kP$eIIY!v6P>yuNLL|SG_YSV< z1gww=(IzBAE|bW#B6f&bwhcwgOarD$zKajA?_!pBRuh;MPY7;T8S9{m#XC$$~wL6gdWFhvXg1j!b-zRDhJ*_RNk36*; zl$=B8j{=Y0V1_cs0VkHhAGQ=*F>!-g=`4eG;Mi71CbBoFRgOnUu#q!7jJ;Cv#d2^N zeI8FB6vE~TaI)kXh||d;m4HDqj=Vndz|`ti>mgFz(JKsyKfrFw%;*6KA?M3sFH9ldCxL0z z&&`|=ef7_vuGr2MMHv|jR=-^7FB{B>Q7L`hzB75{<)s@-=jWttTGL*^d--s937Jw) zESH5^%s@w(b+{)DFrQ`J{xKgzBXjLG3x*Wy_e0g+j0)+80pRji-fQ}NGF=x0JEI~Z z&QP)w zMK|2=V^)#j6cFj^*-)>GdKx+kHHdiJ5K4n`AssYjy1Z3hEN99IvV&I4gT-pd)0v!? z4=>x3vtenfXH{jfA7#0J!u_mrpZ`yw(FO1m1lt~?QK$oWH-3vd!n%3MNFkCBe@r`k z_#BW!Ww48ceT^GPa2dQuQp@38(t8HGgoMO+S5h32&teA`?@A<2W{eqeCQfxtOGrwL ztxoCdKe~~7Ghtcfseb<6?hTSc=d%cQ@q0wylQYURB*nixMnXOScf^LZv*>Cpv{j@Cbsff`M+LCwpKbU!P%; z&zmtZOVaCU;}s~DMTQ%~dl1o@@Fa~p$l37*7-X_L{p3~?F2a_>5esJapiCDY#H}i? zPh&e^8-SGos!ME@ci?7aiFS^gsWgx+1K=cW1KJMX|N91}$Zb>4@|uZqexWcl^*IG54!xxq%q=Hh9f zJDhspI62&eV)upm8EM&F#6OO4I1WvnesPh0UKapgn5e<)R~?Aj4!2v5dF zwLJWg=Ysj~i0H)=cfMh!IC2fZ4GXIa){pvf2D9E8Cf6pW4l7bKf{Fs_pR zl?ufRViJjH!zTHn4ODWn4e#W+Rz%ptP1=79cLNuV_7dn~%2_fb(d^^+xH^`#MwbeZ ny_BtnTmMuKWXpV0U8r;_