Gainsight/CustomerNotes/DouglasElliman.md

# Douglas Elliman

Current Issues:
    * Videos would stop
    * Lots of people stuck at 17-18%
    * Charlie figured out workaround via Wistia
    * Videos just stopped? DE would have to reset everyone 
    * This training is necessary for Audit. 
    * They don't feel self-reliant or self-sufficient
    * Feels like digging out of a hole

## 9/27/2022

* How many people are retaking courses? 
* Back in 2021, she hadn't completed mandatory courses
* Left and came back, but had restricted access 
* Is this unique or common? - Very Unique 
* IT gave her 48 hours to complete courses, so she and her manager was freaking out 
* Will begin kicking off 2022 mandatory courses
* October 1st, kicking it off 
* Agents have 1 month to complete the mandatory training
* Then managers get involved, especially if agents dont complete it 
* Restrict access if incomplete 
* They need the new inactivity nudge to list ALL courses that they have been inactive for 
* They are recieving a lot of quesitons from agents about WHICH courses they need to complete 
* Kathleen on PTO next week. 10/2/-10/7

## 10/18/2022
* Spent her PTO in Ireland. It was her 4th trip there and has ancestry for Ireland. Her mom has dual-citizenship. 
* Recieved an update regarding inacitivity nudge bug and that everything is working now. 
* She wants to setup specific inacitivity nudges for specific courses. 
* Forwarded me an example email to use the copy in Northpass comms. 
* Ask Marek - how to access properties? Can we change the hyperlink highlight color to the brand's colors? Also ask if we can remove the "and x number of courses more". 
* Want better certificates. It takes Kathleen a lot of time to find, download, and send. 
* Either when they click a completed course, be brought to cert, or have a certs page with all cert links they have accomplished. 
* Charlie is working on managers that can be pulled into a report? She wants to easily filter and see who the person's manager is so that Kathleen can inform the manager of who hasn't completed a mandatory training. This is from the end of September.
Moved Customer Notes 2022-09-16 15:43:56 -04:00			`# Douglas Elliman`

			`Current Issues:`
			`* Videos would stop`
			`* Lots of people stuck at 17-18%`
			`* Charlie figured out workaround via Wistia`
			`* Videos just stopped? DE would have to reset everyone`
			`* This training is necessary for Audit.`
			`* They don't feel self-reliant or self-sufficient`
			`* Feels like digging out of a hole`
G2 2022-09-20 16:29:23 -04:00
customer notes 2022-10-03 18:59:40 -04:00			`## 9/27/2022`

			`* How many people are retaking courses?`
			`* Back in 2021, she hadn't completed mandatory courses`
			`* Left and came back, but had restricted access`
			`* Is this unique or common? - Very Unique`
			`* IT gave her 48 hours to complete courses, so she and her manager was freaking out`
			`* Will begin kicking off 2022 mandatory courses`
			`* October 1st, kicking it off`
			`* Agents have 1 month to complete the mandatory training`
			`* Then managers get involved, especially if agents dont complete it`
			`* Restrict access if incomplete`
			`* They need the new inactivity nudge to list ALL courses that they have been inactive for`
			`* They are recieving a lot of quesitons from agents about WHICH courses they need to complete`
			`* Kathleen on PTO next week. 10/2/-10/7`
customer notes updates 2022-10-20 09:30:51 -04:00
			`## 10/18/2022`
			`* Spent her PTO in Ireland. It was her 4th trip there and has ancestry for Ireland. Her mom has dual-citizenship.`
			`* Recieved an update regarding inacitivity nudge bug and that everything is working now.`
			`* She wants to setup specific inacitivity nudges for specific courses.`
			`* Forwarded me an example email to use the copy in Northpass comms.`
			`* Ask Marek - how to access properties? Can we change the hyperlink highlight color to the brand's colors? Also ask if we can remove the "and x number of courses more".`
			`* Want better certificates. It takes Kathleen a lot of time to find, download, and send.`
			`* Either when they click a completed course, be brought to cert, or have a certs page with all cert links they have accomplished.`
			`* Charlie is working on managers that can be pulled into a report? She wants to easily filter and see who the person's manager is so that Kathleen can inform the manager of who hasn't completed a mandatory training. This is from the end of September.`