* Need customizability on course-based full screen settings SCORM
* This would be very impactful
- Mark could be concerned about the Rise courses being a better experience for learners
- Siying raised ticket regarding full screen with SCORM files
- Second thing, how to enable people managers?
* The ppl manager will have more responsibility for their employees journey
* No organizational structure in NP
* HR Ops should be joining the learning team
* If BBHR was connected to Okta, the learner account would be messed up
* Those people should have a dashboard to see how the team is doing
* A learner's dashboard - like what they need to complete, etc
* Eric previously told them it would be extra money, this was before they were enterprise
* They have some courses with credentials, but it isn't visualized
* How to visualize their certs and completions etc
* Checklist for the learners too
- Third thing, Data Collection and Specificty
* Collecting data from SCORM package, they want more details
* How can they collaborate the SCORM functionality into Northpass Data
* Currently, they can create Northpass quizzes, but it needs to be shared with external stakeholders
* They don't like scheduled reporting?
* The team that recieves the reports prefers survey monkey
* How to quickly generate data and more robust data points
* Faster insights - more vizualisations
* This is to share with others that don't have backend access
* The admin dash for a manager is too confusing, it needs to be simpler
* Maybe not going into the backend, but an easier way to share this information
* Example: Survey Monkey has a link where you can share a link that has analytics easily available
* The link is dynamic and you don't have to update the content everytime to send it along
* Graphics are automated in the background of SurveyMonkey
* Siying is getting pressure from others to use SurveyMonkey as the standard approach for learning and assesments
* Data Privacy for SurveyMonkey, is it safe to share?
Mark wants to use Rise more. With all the above and the full-screen settings with Rise is making it harder to use the table of contents, then with all the layout, and then the assesment outside of the SCORM package feels jarring
Pilot Courses: we are working on multiple pilots for training courses on a broad spectrum of topics. As an example, we've started building out a 'PowerBI & Data Insights Introductory course' in our Northpass environment already
Other Traditional e-learning content such as Leadership Development courses, Handling Conflict courses, etc.
Onboarding: this learning path for new employees would be a combination of all of the elements above. New starters would walk through several courses on e.g. our Code of Conduct, watch recorded videos introducing them to several worklife aspects & sign-up for live workshops with other new starters
Learning paths and programs to support knowledge journeys, including New Hire Onboarding, New Agency Onboarding, New Leader Development, etc.
Opportunity to host content & events for Employee Resource Communities; to have a shared space for learning and collaborating.
- Calum wants the academy to be a living, adaptable thing
- DEADLINES: End of July, all courses done, Mid-August, Launch
- Ideally, august launch is full - they will still add courses, but the 9 modules must be completed before they can accept rides
- Hasn't discussed how to introduce the Launch
- soft launch without a big announcement,
- content carts inapp
- newsletters
- Formal launch to follow
- Calum has google sheet with all the training structures
- Roles in chauffer - admin, provider, dispatcher, reviewer, driver
- Is there a priority/importance of the roles?
- Regardless of role, all training is the same, currently.
- Need to separate it based on permisionning. How to separate training?
- Each role is different, no monetary incentive
- New account gets all training under Y
- Each course will need to be for each category
- Salesforce integration
- What is the trigger for Norm to gain another permission? Partner portal just updates their chauffer - only admin can update a driver's rules and permissions
- Updated driver doesn't need to take new training
- Permissioning doesn't change very often
- If someone has dropped off the app for 6 months, they will have to redo the trianing
- Main district (Germany) were not involved in the events originally, and now they will be aligning on strategy
-
Analytics, need hub based metrics to give to the managers
Soner - one of the priorities are the reports he asked for
** Quiz hiding the score: **
- If it is too hard, don't worry
- This is a one-time case
- Not super high priorty
- Doesn't make sense to push for this right now
Front end layout - let them know what is possible
Next steps is categories, groups, and labels
They need to clean these labels, make them easier to understand
Filter by certain category labels i.e Marketing courses, etc
HM = Hub Manager
IA = Inventory Associate
Hub manager should any analytical view of the rest of the countries roles, aka they should be a manager in Northpass
From a learning perspective, there are no sub groups, HMs dont take Shift Lead Courses
They should then filter by
Two main labels for learning, Market Label & Language Label
They need it to be cleaner for the backend
People should be able to see multiple languages
There are multiple flows - HQ Cascade Content & HQ Diverse Content
Soner's suggestion, Each course is a contact in your phone and then you add different fields, so must have is just a label or category or ribbon
The most important thing is a clean view to see what their first/must complete courses are
All courses exist within this Matrix of circle courses
Eventually, they want hub managers to have a clean view of their employees, aka their hub
SAP is the goal for single source of truth for data
Zapier, Quinyx, BambooHR,
Okta is coming for SSO for access
_Overall Deadline_
Everything before Q4, SSO, Frontend
Context, they want to have everything setup in Northpass by Q4 because they are working on sustainability titles and their launch can be really clean in Q4.
Training and Content Team for Netherlands, Switzerland, Austria
2nd biggest market with 65 hubspot. German is the biggest with 100+.
Distribution/Hub manager for Netherlands
Has some bottle necks:
- MCA and 5000 entries
- Learning Path Analysis
They manage everything from a google sheet
Hub managers have access to this google sheet
Currently manually sending emails and follow ups - NP communications are weak
Looker account within Flink, how can we get the data into Looker? (Upsell a Secure Data Transfer)
Scheduled Delivery would be great too
This would be useless if the the values (of location) are not in there. Can we do a scheduled delivery of an analytic with property filtered
Source of truth is Big Query or Looker for the country manager and job title (HUB)
Can we API into the properties?
Wants weekly analytics -
Other Hot topics in the Netherlands:
- Frustrations with ILTs
- People can register for multiple sessions within an event (they shouldn't be able to)
- Can we prevent them from multiple sessions?
- Simon doesn't have the admin possiblity to unregister people from sessions
- He wants to register and unregister people
- If Simon increases the number of seats, that person can't re-register because they have already been denied
- Waiting list isn't good because a denial is a forever denial
- Needs to create a custom notification for a confirmation. They have a confirmation that they have booked, but no confirmation of the dates, link, time etc.
- In order for the people to get this on their agenda, they have to click add to calendar, it should be doing it automatically (this is what other LMS do)
- Very frustrated with the manual work, so much so that they aren't going to use it at all anymore. Just using it on a calendar invite on their own.
- Don't like that you need multiple courses per language.
- Quizzes: needing multiple quiz for every language.
How do we know what courses a candidate has completed? Should we store it ourselves or should we always get it from Northpass? What is the best practice?
- They want to apply some logic to these completions in Northpass
- This is for the recruitment part, so they need to complete
-
We want to learn more about where the logic to decide which user that gets which course lives - is that in Northpass or in Humly? If in Northpass, how does that work? Can we pass any data into that logic and then set up the rules ourselves in Northpass?
- UUIDs for groups
- Mapping group creation from Humly
-
We plan to use your token or signature-based authentication and might have some questions about it, not sure yet.
- [ ] Send token based authentication PDFs
- [ ]
General best practices on how to use the development resources and work with the technical aspects with Northpass. Any risks that we should avoid when designing the technical solution?
- Be specific
We plan to just link to Northpass and open it in a separate browser to start with - but how would it work if we want to include the courses and pieces of training in our app experience in the future? Do you have frontend components for the courses we can use or do we need to write everything ourselves?
- What is front end components?
- Lyft Example
- Ludvig is working on the design
- They might want to show
Status is they are mapping out and deciding what Northpass involvment should be
Test out the new learning paths from Ummey's email and check that they work
August 1st goal of completeing the new courses
Especially the Cultural Competency course
Internal service errors keep happening
As early as last week
We need options for outside of the learning path
Learning Paths - two other schools are not having learning paths errors
Molly needs help with: anyone who is not at 100% (for CA and non-CA) Compliance July and CA July the LP on dashboard needs to be removed. This way they don't get assigned a new one and then take the old one.
- [ ] Pull analytic and bulk remove the LP from those people
Can a learner self-select their role? Separate comms for each group?
We need Northapss to be able to parse the group id information in the JWT
"We want Northpass to be able to support parsing a custom claim containing the Northpass group ID from the JWT used in SSO-based authentication. Mark43 (perhaps the TSE team) would be responsible for ensuring that new & existing SSO identity provider configurations (e.g., Azure AD) contain a custom property with the appropriate Northpass group ID for that customer."
"We would need to have a separate method for customers who have no external identity provider configured (i.e., customers who authenticate with Northpass via their Mark43 application credentials). We currently have no automated way to link these users (whole departments, really) to a given Northpass group automatically"
They don't want to do user management
Previous company, LMS admin would talk to each person in the academy
Michelle can't do that.
Currently, she post's links on help center and then people sign up for the university on their own
If we used token-based authentication, how do we keep out competitors?
What happens with empty values (no identity provider) users and token based auth?
If non-value users are allowed in, how do we keep out competitors?
* OAuth 2.0 would work best for passing groups and IDs
* We built out an Okta integration, it uses our default SAML
* Okta provides group provisioning
* Generically availble with anyone who uses OAuth 2.0
* For non-external IPs, there needs to be a single identity provider, such as Mark43
* Charlie Question: Is there a centralized place where all the information lives? With minor dev resources, we could set up API calls to constantly update their Northpass people and accounts
* Whenever something is changed in their system, auto updated (i.e. someone changes departments)
Non SSO users do a bulk upload into the Mark43 application which allows the user to sign in with an email/password and then sends them their 2FA code.
In their ideal world, how would Mark43 like to access Northpass?
- Ideally, non-SSO customers will have a username and account without Mark43 having to manage the users.
- Accounts are then managed by their users in their application (sounds like customer application)
* There would need to be a second instance for non-SSO users.
*
Last CSM said Michelle can't do groups with their current SSO, and a NP Manager will still see other companies and agency names.
There are some internal issues with customer discussions - colby, brian, michelle, and someone else?
Security review needed internally
Them setting up as an IDP is not out of the realm of possibilities, but they would have to have a discussion. They generally only handle the handshake one way, so this would be two way.
They don't know if setting up an IDP is the "technological direction" they want to go in.
Renewal - they will be wanting an instance of partners as well. They will need different content.
Professional services leadership - karim and calvin
Mark43 does have a database with all their user information, but that's the short answer. Long answer is that it isn't easily accessible.
Charlie suggesting that using the data in the DB we could auto-provision groups for each agency and client.
Michelle - meeting internally to discuss security for manager permissions
Partner instance and SSO expectations
* [X] Provide Brian with Documentation on what's possible with SSO and what's required of them
* [ ] Let Brian know if we integrate with B2C - Charlie replied saying we haven't had issues integrating with Azure or any Microsoft product
1. Popups -- need to explore this possibility to have a popup box alert users of messages.
2. Badge reporting and learning path reporting -- I'm still having troubles with this since the course statuses were reset. We can review in the meeting or I can send you information if needed. Example: you gave me the number 1285 badges for end of June. I just ran a report and it is only giving me 1235 after filtering out users that don't apply. We definitely have a higher number since June 30.
3. changing points -- we'll need to change our points for existing courses. this means I need to manually update user points. what is the easiest way to complete this task? Spreadsheet import a possibility? A script?
4. Timeline bar/progress bar in courses - This seemed to disappear and we need to see if we can bring it back. I mentioned to Eric, but he didn't get to it before his departure.
5. Learning path routing - we are having trouble understanding how to manage routing between courses within a learning path. How should this work without using the custom links at the end of the course?
Where can modals pop up? How?
What about where people breeze through, how do we get it back?
Little box on left hand side popup
Just a small button
What about appqueues?
What is the line for "too much"? <--Dynamicdatapullingandlotsoflogicflow
Is dan ready with the custom report
Skuid Progress Bar disappeared, needs to be completed by October
13 new courses in October
Directly from janel:
How can we dynamically associate learning paths or "next course" based in learning path. They don't want to create an individual course per group per learning path to have
