36 lines
2.0 KiB
Markdown
36 lines
2.0 KiB
Markdown
# Kiwi
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## 01/25/2023
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### Contract Discussion
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Miguel feedback -
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First pain point:
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Miguel became more aware of the technical limitations of Northpass. Most of the pain points are around analytics.
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Looker release was quite bad, caused a lot of issues with their system.
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They need real time reports based on their critical software release globally and they needed to release the feature to the client as soon as they completed the course.
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Kiwi also uses Looker internally. They are very surprised that they can't refresh the dashboard in real time.
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He was not expecting this delay with an LMS.
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He doesn't like that there are 3 download buttons in our analytics. It is misleading. He's concerned that if _he_ has doubts, then what about others who don't have as much technical knowledge as him?
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Another pain point:
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They recently pushed an update with their courses and put all new information. They released this new information.
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FEAT: They wanted people who already have completed the course to see the course again.
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Joey - asset manager, commercial and internal customer satisfaction. Ensures the tools are up to standards.
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Northpass is limiting her KPIs and ROI.
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She wants to know what our renewal options are. She was not specific about what she wants.
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She would like a new order form for the renewal.
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DONE: Give Joey & Miguel an updated order form with the new terms, they need it for their records.
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DONE: Send different pricing models - unlimited MAL, etc?
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They would like a discount in some way. Joey's KPI is cost per employee and said it is a "hard" KPI. I asked if this has to be a certain price for her to hit her KPI - she said she's not entirely sure how this price would factor into the price per employee. She mentioned something about a 20% discount, ideally.
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Miguel, re: contract - There was some discussion regarding a Zapier license? He said Kiwi paid for Zapier and then invoiced Northpass for that cost? It was a discussion with Paula, apparently.
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DONE: Turn on Workato
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DONE: Send Miguel webhook info, workato, what's available, snowflake/looker, and the custom extract.
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