Files
Gainsight/CustomerNotes/Random.md
Norm Rasmussen 8792a051ba G2
2022-09-20 16:29:23 -04:00

1.8 KiB

Meeting with Steve regarding my Accounts

  • Talkspace - Ummey and Molly - Outlier of his conversations
    • LMS because they IPO'd - compliance became mandatory
    • QMC Audit - Lets better prepare them
    • 1099 audience, hard to manage course retaking because we don't have due dates
    • Hired a contractor to work on data for this to combine NP data and their data to retake courses
    • Lets connect SE to the contractor - explore how we can architect this for them?
    • Can we do data feed of their external data?
    • Next Steps: Conversation with Charlie & Contractor
  • Omnisend - Audrius
    • Bad implementation, now in a good place
    • 3 areas he would like to see: * Customization of the Course Player (to match brand) * Didn't understand that this was an enterprise thing * Sales process not clear * Faster Auth for OpenAccess * Initial load from email to academy takes 4-5 seconds * More seamless * Training Content unbundled from a course * Wistia Project
    • Next Steps: Speed up Auth and talk to Charlie about doing this
    • Talk to him about Enterprise and show everything - Analytics, Workflows, Comms, Custom Course Player, etc
  • Swift Medical - Kayla
    • Warms up after a while, seemed skeptical at first
    • Certifications are the big thing for her
    • She has to build everything in SCORM because they have to ship files to Hospitals who use their own LMS
  • Wild Health - Mike
    • Steve and Mike really got along, Steve liked him a lot
    • Big issue is authoring content
    • Finds it very cumbersome
    • Acquired by LivePerson - apparently LivePerson acquired a bunch of health companies
  • Next Batch: Another Person from Talkspace, DeptAgency
    • :

Tagboard, Sales meeting