28 lines
1.7 KiB
Plaintext
28 lines
1.7 KiB
Plaintext
* Discussion of Renewal and High Priority Items
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** Attendees:
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- James, Norm, Kat
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- How can we work out the language of what guarantees a renewal?
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- Since we won't get everything done by renewal, can we add an opt-out clause?
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- James - instinct tells him Q1 should be acceptable.
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- As far as SEO issues, this will be the stickiest for the team.
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TODO: Get Rob (and maybe Joris) on technical call to discuss SEO stuff.
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- Are they actively exploring other vendors? James: not yet. But yet being the key word. It was brought up
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internally to start exploring.
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- SEO technical sync: James to find a good time for technical and SEO people.
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-- Mark Geller, Gennet, Chloe
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-- Gennet is main technical product/discovery for entire org
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--- He's waiting desperately to sunset the old LMS website.
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-- Mark is general technical
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-- Chloe is the SEO master.
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- Account Management team to handle clauses/commercials. TBD who from Pipedrive should be the POC for that.
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- Explained that additional benefits are coming with the larger integrations between Gainsight and Northpass.
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- James team handles video content for the PX product.
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- James wants to put on our radar:
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-- Genet said, "if we're going to extend this on a contract, can we add a support person in the Slack channel?"
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-- Not yet. Northpass is flexible, but Gainsight doesn't have SE folks. They have TAMs which are a paid service.
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-- TBD. We might have to do this as a paid service.
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-- James wants an answer by renewal. And possibly as a line-item on the contract.
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-- Kat: Most enterprise accounts have a full-time TAM associated with their account.
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- Does Gennet submit support tickets via Slack? Maybe, Zendisho (sp?).
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- James is most likely off on Labor day.
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