* Discussion of Renewal and High Priority Items
** Attendees:
   - James, Norm, Kat
   - How can we work out the language of what guarantees a renewal?
   - Since we won't get everything done by renewal, can we add an opt-out clause?
   - James - instinct tells him Q1 should be acceptable.
   - As far as SEO issues, this will be the stickiest for the team.
     TODO: Get Rob (and maybe Joris) on technical call to discuss SEO stuff.
   - Are they actively exploring other vendors? James: not yet. But yet being the key word. It was brought up
     internally to start exploring.
   - SEO technical sync: James to find a good time for technical and SEO people.
   -- Mark Geller, Gennet, Chloe
   -- Gennet is main technical product/discovery for entire org
   --- He's waiting desperately to sunset the old LMS website.
   -- Mark is general technical
   -- Chloe is the SEO master.
   - Account Management team to handle clauses/commercials. TBD who from Pipedrive should be the POC for that.
   - Explained that additional benefits are coming with the larger integrations between Gainsight and Northpass.
   - James team handles video content for the PX product.
   - James wants to put on our radar:
   -- Genet said, "if we're going to extend this on a contract, can we add a support person in the Slack channel?"
   -- Not yet. Northpass is flexible, but Gainsight doesn't have SE folks. They have TAMs which are a paid service.
   -- TBD. We might have to do this as a paid service.
   -- James wants an answer by renewal. And possibly as a line-item on the contract.
    -- Kat: Most enterprise accounts have a full-time TAM associated with their account.
   - Does Gennet submit support tickets via Slack? Maybe, Zendisho (sp?).
   - James is most likely off on Labor day.