85 lines
3.7 KiB
Markdown
85 lines
3.7 KiB
Markdown
# William-Sonoma
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## 08/22/2023
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### Implementation Call
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- Patrycja out sick with Migraine
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- Aubrey also couldn't attend. She is Senior Manager in charge of budgets, headcount, attrition.
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- Pam is manager of L&D - keeper of the courses and content.
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- Tyler is the "building genius" to make sure everything is maintained and functioning.
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- LMS will be Pam and Tyler's responsibility, mostly.
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- Internal use case
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- They have used other LMS' in the past.
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- They have a new hire "down and dirty" path that takes 4 weeks. That's one use case.
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- Second use case is for upskilling. Training for supervisors, new managers, etc.
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- Auth: Combo authentication.
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- Timezones - Tyler and Pam: CST, Aubrey: PST
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- No meetings on Mondays for Tyler and Pam.
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- "Classes start" on Mondays, so they get hectic.
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- Standing meeting on Tuesdays at 12pm CST.
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- October 31st is when their old LMS contract expires - Docebo
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- Their first LMS was with absorb (2 years) and then 3 years with Docebo. That's what they are coming off of.
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- They will do most of their design themselves. They have photography files.
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- One or two classes/batches that will have to be planned how to transfer them to Northpass.
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- They use "branches" for each course and group. ABCD groups.
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- They are currently using a very "home grown" system. Associate Management System. It doesn't tie into anything
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bigger.
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- Down and Dirty people access via a direct link.
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- Current domain for their Docebo academy: "<https://williamsonoma.docebosas.com>"
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- No IT resources are [expected](2023-10-24_expected.md) from WS.
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- They will be tied into their SSO network - PING.
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- They don't want to give them their full login until they have passed their WFH systems check. <-- this is mostly IT
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stuff. Not courses. It mostly falls on recruiting.
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## 10/05/2023
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### Realignment with Aubrey
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- First 3 calls were the most jarring because they thought Patrycja was a designer.
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- Sent a lot of things and then on a call she says "I'll look for that."
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- When talking to Charles about the "build out" they thought they would just be telling us where things go.
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- Perfect storm of missed [expectations](2023-10-26_expectations.md).
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- The main reason they went to Northpass is the customization.
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- They are nervous that they don't know HTML.
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- They will have to flip things fast "on the fly" or quickly in the future.
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- Aubrey came in externally and is the only person with an L&D background.
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- Cognitive overload on the old training.
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- Tyler's background is writing and some tech. He's very defensive about his work.
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- Extended other LMS contract.
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- Aubrey's big concern is the data. If data changes based on design, then data should dictate design.
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- She doesn't want to be a bad partner.
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- Patrycja has access to their old LMS.
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- Norm to schedule monthly sync with Aubrey.
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- Quantifiable testing, HR needs specific items, User touches, how long did they access something, etc
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## 11/14/2023
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### Landing & Learning Path Pages
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Landing Page Buttons for New Hires after they complete steps 1 and 2:
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- Two Zoom Buttons - Trainers Classroom & Troubleshooting Room (Standard to everyone)
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- Learning Plan - should be in order.
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Standard Associate Page:
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- My Courses/Dashboard page
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- Resources recommended by Supervisor
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- Contact button for Supervisor (Email)
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Featured Courses Page:
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- Teams updates
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- Things for Download page - resources page
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- Branded Channels
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Once we get past day 1 and the new hire training, most pages are "standard". Most of the time its just going to be:
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- Here are your courses, here are your LPs.
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- Some special pages.
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DONE: Add buttons to learning path page that looks like Northpass Academy.
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Retail has never had an LMS before. They will have a more basic type of experience.
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This is unique because of New Hire stuff.
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