73 lines
4.0 KiB
Markdown
73 lines
4.0 KiB
Markdown
# SPS Commerce
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## Todo Lists
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[X] Check in on workflows in a few weeks
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- [X] Connect Kayla and KJ for Analytics sync
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- [ ] Ask if we can do a Trial of Enterprise Workflows
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Hard to make a call on the value 1. on the internal use, as it isn't totally needed and 2. see how they want to connect external systems.
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- [ ] Send product subscription plan features
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Three years ago renewed after going out into the market and tested other systems
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"Folklore of SPS"
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What other shortcomings are Workflows a bandaid for?
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* Analytics being a good example
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* How does the shortcoming affect renewal?
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* What can be done about enrollments? What is the trigger for SPS to enroll in new courses?
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Enterprise Workflow, where do they want to connect it to externally?
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## 10/12/2022
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* Include in analytics meeting: Kathleen Olson: kmolson@spscommerce.com
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* Norm to reach out
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* Question from Kayla:
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* Someone requested asking about the SCA and a specific course
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* Lippert Inc is the customer
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* Requested data pull in training
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* Pulled an excel of SCA and found duplicates in the list.
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* The next column shows "Attempt Number" and she thought that was total number of attempts
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* Instead, the "duplicates" are actually the actual attempt number.
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* SCA is Kayla's favorite analytic
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* Why is Lippert asking for this? What will they do with it?
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* Lippert is a retailer of theirs
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* They would like to drive engagement of their suppliers
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* Coincides with a big marketing initiative
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* Increase training availability
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* YTD Engagement, overall/aggregate of who is enrolled in that course
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* Engagement can mean a few things
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* Overall course completion is helpful
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* But number of people at various % through the course is also interesting
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* Lippert asked for "a little more detail" unsure what that means
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* Course = Lipper Fulfillment
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* BUT, there could be people enrolled in the course that are _not_ involved with Lippert
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* They currently do mass enrollments, managed by their one-to-many customer service team
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* There is a Lippert Component group that could further deliniate the number of people that should or shouldn't be in the group
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* Last week when Kayla pulled the SCA, it said 509 enrollments. Today, it says 51.
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* ISSUES: David Morrical shows 3 attempts but in MCA does not show anything
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* SCA shows two Groups, MCA shows one - Lippert Components Inc and Lipper Components, Inc.
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## 10/26/2022
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### Analytics Meeting with Kathleen Olson + Matt + Kayla
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* Kathleen has been focusing on engagement
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* Completion is not super important
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* Struggling with wiping of metrics after updating a course
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* Some confusing with attempts? If they update the course what happens to metrics of previous users.
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* Kayla pointed out that for free-form courses, if people are just clicking around via table of contents, then they could be engaged, but its not being logged.
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* Matt: he has told NP many times that the dependance on the continue button is too high.
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* Matt would be more interested in an "activity view" type analytic.
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## 11/09/2022
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### ILT Demo
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* They want to use Northpass to funnel people to events in other portions of their platform.
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* Here's an example of another event: https://www.spscommerce.com/lp/mapadoc-training-sage-100/
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* They want to add these links to the bottom of their training page.
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* Possibilities:
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* iFrame the OTHER events page if one exists
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* Auto pull in a list via API
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* Use automation & properties to allow Kayla to update a link and name (but they aren't on Enterprise)
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* Mockup/add HTML to their `training_events.html` page for Kayla to update on her own
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* Kayla to make a single new ILT in Northpass for each "event" with multiple sessions and for us to change the Register button to go to the events page.
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* Kayla wants as little work as possible
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* She doesn't want to manage registrations in Northpass, just use this as a funnel to the other site
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* This is just an avenue TOWARDS the event, not the holder/maintainer of the event.
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