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Gainsight/CustomerNotes/Wildhealth.md

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## Old Notes
### June/July until September notes
- [X] - Connect KJ with Wild health for Analytics
- [X] - Assign an SE for the Felix conversation
The patient/client shouldn't see a difference between Clarity and Northpass
Can we provision grouping before activation? Northpass
What if we wait for a webhook, then put them in a group?
Felix Scenario:
Typical example
Patient fills out 5 quesiton form
You will be assigned 1 of 5 challenges
You first need to be invited
Then activated
Then assigned a challenges
Can we create a custom integration without zapier
Make an API call?
Yes they will create it themselves
Email must be matching, or it will create a new account
Next Sprint or following - 2-4 weeks
Daniel has been the WildHealth dev working on this
- [X] Send documentation and endpoints (person created, person added to group)
- [X] Will a user that gets activated count against their MAL? <-- No!
diet ->
diseas specific -> autoimmunne
module 7 -> coaching philosophy
* [X] Wild health academy - old publishing
* [X] Shopify tips:
* [X] Flow of Emails - Receipt + Invitation (this one lags)
* [X] Discount is on the last page, tell people to wait
* [X] Shopify's customer service isnt the best, so be diligent
* [X] Know your ProductIDs
* [X] One Product per Course
* [X] Modules 1-12 combined into a single course, moved to the Education Portal - not possible. It slowed down the entire system because of too many modules.
## 10/17/2022
### Flupdates on Shopify Integration
* The big change for Northpass is the release date of courses from Monthly to Bi-Weekly
* They want the intro course to be availble as soon as soneone signs up, regardless of signup date.
* Kaitlyn is grabbing all IDs for courses 1-12 and hiding them, until a certain date is reached.
* All other courses and IDs are shown immedieatly.
* Mike: the other main change other than cadence, is 1st and 15th release dates
* Groups: fellowship group (1st of every month > 1st and 15th), rolling admissions group (keeping rolling admissions as is. Not taking additional enrollees.)
* Everyone who starts from now going forward, starts on Jan 1st.
* Second course will be starting in July
* Do they need other Shopify products?
* Kaitlyn to check. She needs to figure out what the "date" cut off is for adding people to the January vs July cohort cadence.
* There is also the *Fundamentals Course*, which will not be drip anymore, but all courses all at once.
* Workflow can be deleted (already done).
## 10/25/2022
### Analytics Meeting with Trei & Abby
* Discuss self-got analytics, custom reports, Google Sheets automations
* Other items from Trei:
* Live-hosted events + data:
* Registrations and Attendance data
* Abby: two iterations of webinars to students. Thursdays & ad-hoc coaching sessions
* Additional group will be added based on this new group - coaching group & national board accrediting group
* Send invitations and attendace to these groups and all through Northpass
* Stopped using ILTs and now using an extenal/manual process
* Optimal, assign events, not allow them to register
* OR - recurring event one registration allows them to register for all events
* Calendar: Google Calendar
* Video Tech: Zoom
* Submissions of recorded video content
* Can the video submission be sent to faculty automatically?
* They _could_ give faculty access to Northpass
* How are faculty mapped to assignments/courses?
* Unsure as of yet
* 30-40 students in this class
* 3 faculty to be grading
* Spreadsheet is a good start (The Look)
* See if we can add in ILT & Submission Data
* Faculty would have to grade based on pass/fail
## 10/31/2022
* Abby PTO: November 7th - 18th
* Confirm if Mike wants to have the meetings while Abby is out
* Abby might add Trei to the meeting on the 14th to go over Analytics updates and the custom dashboard we are creating for them.
* Abby usually handles little IT issues like logins etc.
* Should/Can she send them to NP Support?
* Usual issues are if reset password doesn't work or a course is not accessible.
* Assistant: Baeligh Moburley
* All inquiries will go to Baeleigh first and then passed onto us.
* Anything I can do to help Mike? Nothing yet. He is pumped that Abby and Trei will be getting custom analytics.
## 11/14/2022
Jan 6th is first event
Zoom Events - Hosted as Events where everyone can see each others faces
How do events affect userflow?
* Tue-Wed Coaching Sessions
* Mandatory
* Goal is accredidation
* These users will want to sit for a board
* Thursday Webinars, also mandatory, a person can only miss 6 hours of these
* This is asycnchronous vs synchronous content
* Attendance policy: if you miss, you can only miss up to 6 hours of synchronous content
* Videos will be uploaded after
* Students just have to show up and be present in the zoom to count as attended
* Small groups, speaking, faculty joining the breakouts etc
* Interns will be on that for taking attendance
* Wants to track the amount of time a person has attended
Certifications:
* Are these course based?
## 11/28/2022
### Document/Proposed Ideas from Mike and Abby
CMS/Resource Hub:
* Documents living in Northpass and then offered in a "resource center" in the Academy.
* Sort of like a CMS?
* People need quick reference to something like an SOP while they are _with_ a client or patient. Search is too slow. Resources lives in a folder and then accessible to the learners. Folders good for admin org, but availble to learners as well.
* Where do the docs live right now? Google Drive, lots of overlap and duplicates. People can't access them quickly enough. It needs to be accessible via Search functionality as well.
* Learners use search all the time. Search needs to really help them arrive at their required resource.
* People are both searching and going to a "resources" tab and find the activity.
* They were unaware of the search functionality finding specific activities and the ability to go to that activity.
TODO: Look into Templates and fix their search functionality. It should _only_ show activities, not courses.