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Bolt

10/03/2022

  • Engineering on Bolt side will have more time to in app experience
  • Goal for in app by 31 October
  • Vera to talk about another issue:
    • Retraining & no access to courses
    • Google Sheets collecting information
    • How many cases and tickets are coming in per week? - 300
    • Able to complete it, but "blocked"
    • Open the course but redirected to Bolt home page
    • Or can't open the course
    • South Africa & Tunisia - 7 markets total
    • Could be network connectivity
    • These markets tend to have older phones with much older versions of Android
    • iOS defaults to Safari, Android uses "web view" which is old and could not work well with react framework that Northpass uses
    • It is curious that this is happening with retraining.
    • Charlie - the only thing I can think of doing is reverting the look to an older look
    • Single example of Azerbaijani with OS 11, but not clear what the actual issue is
      • Shows as complete, but he claims he could not complete. This sounds like a different issue.
    • Nigerian driver running 8.1, this is the common issue and it seems to be an OS versioning issue
    • Possibility of the UID/Email not getting added in correctly?

11/14/2022

Bolt In-App Training Release

  • Launching in four markets: Azerbaijan (two languages, RU, AZ), Nigeria, Kenya, UK
  • No training exists in France
  • France and UK you can't mention "training" they are all suggestions
  • "All is under control"
  • Vera is back on Wednesday to talk about Arabic course.
  • Everyone is waiting anxiously for in-app training
  • Contract ends in January, she wanted to release earlier to have more analytics before renewal
  • If it goes well, more markets will want this training.
  • When everything is in-app, she's expecting higher adoption
  • Do African markets adopt differently during the Winter Holidays? They may not celebrate Christmas.

11/28/2022

Post-Android Release Meeting

Release of the new courses keeps being delayed. Bolt engineers sent video of what the in-app training looks like, but the drivers see the category of the course. However, the course category is just for Doris. The drivers should not see the category on the course overview page. TODO: Hide category from course overview page. Doris also getting asked about the in-app learning launch. She asked about Crowdin - a translation service. Do we have an integration? TODO: Research a Crowdin integration. Ask Vera what her workflow is like.