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Gainsight/CustomerNotes/Chek.md
2023-01-30 17:27:36 -05:00

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Chek

12/7/2022

Sync with Abdul & Callum

Items from Abdul:

  • Brian is working on Hubspot/NP Sync not working
  • Brian's response time, Abdul concerned about how long it took.
  • Shopify & Custom Integration for selling Learning Paths. They create LPs and Products but it doesn't happen regularly. Currently they attach the product to the first course in the Learning Path.
    • Abdul to send over a list of Learning Paths and Product Codes
    • Total: 15 total LPs & Products
  • Using Accredible via Zapier, but Zapier breaks down a lot.
  • Can we add a session recorder into a page to watch what people are doing?

Feedback from Callum as Head of CS:

  • Main issue, which may be user error:
    • A lot of milestone issues. Someone may have finished an video, but the Milestone doesn't open up and let them continue
    • No common course, but common people which may make it user error.

DONE: Send Abdul a list of Enterprise features and cost. He will then send it to Gabi.