2.0 KiB
Kiwi
01/25/2023
Contract Discussion
Miguel feedback - First pain point:
Miguel became more aware of the technical limitations of Northpass. Most of the pain points are around analytics. Looker release was quite bad, caused a lot of issues with their system. They need real time reports based on their critical software release globally and they needed to release the feature to the client as soon as they completed the course. Kiwi also uses Looker internally. They are very surprised that they can't refresh the dashboard in real time. He was not expecting this delay with an LMS. He doesn't like that there are 3 download buttons in our analytics. It is misleading. He's concerned that if he has doubts, then what about others who don't have as much technical knowledge as him?
Another pain point:
They recently pushed an update with their courses and put all new information. They released this new information. FEAT: They wanted people who already have completed the course to see the course again.
Joey - asset manager, commercial and internal customer satisfaction. Ensures the tools are up to standards.
Northpass is limiting her KPIs and ROI. She wants to know what our renewal options are. She was not specific about what she wants. She would like a new order form for the renewal. DONE: Give Joey & Miguel an updated order form with the new terms, they need it for their records. DONE: Send different pricing models - unlimited MAL, etc?
They would like a discount in some way. Joey's KPI is cost per employee and said it is a "hard" KPI. I asked if this has to be a certain price for her to hit her KPI - she said she's not entirely sure how this price would factor into the price per employee. She mentioned something about a 20% discount, ideally.
Miguel, re: contract - There was some discussion regarding a Zapier license? He said Kiwi paid for Zapier and then invoiced Northpass for that cost? It was a discussion with Paula, apparently.
DONE: Turn on Workato DONE: Send Miguel webhook info, workato, what's available, snowflake/looker, and the custom extract.