23 lines
1.5 KiB
Markdown
23 lines
1.5 KiB
Markdown
Notes from Emergency Options meeting:
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* Gainsight will continue to integrate CE data sources and alert into NOC - Network Operations Center. This will always be the first line of defense for Walmart.
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* For additional coverage, urgent@northpass.com will ping and wake up all necessary parties for all hands on deck.
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* Slack is also always available for the team.
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* Formal procedure: Email the NOC (email address tbd) and await their reply.
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* Informal procedure: Slack/Email Gil and Norm.
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In the event of a P0 - Global issue, RC unavailable for multiple people in Spark app, degradation of services:
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* Email urgent@northpass.com and send a Slack message to the #walmart-northpass channel.
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* Please include any relevant screenshots and/or videos of the issue and incident.
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* Ping the following people from Gainsight:
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* Gil Michlin, SVP of Engineering
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* Norm Rasmussen, Enterprise CSM
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* Mateusz Kuchniak, TechOps
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* The three above people will be available via Slack and help coordinate additional engineering resources and personnel to communicate with Walmart engineering.
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* From Walmart engineering, Sanjeev will be main point of contact for the Spark Application.
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In the event of P1 and below - Regional issue, only affects some users, is not a degradation of services to drivers:
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* Screenshot, record, and capture as much of the issues as possible.
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* Send email and/or Slack message in #walmart-northpass channel and tag Norm
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* Norm will assess and bring in appropriate engineering or professional services resources to help fix the issue.
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