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Gainsight/CustomerNotes/Copado/Copado.md

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Copado

04-29-2024

  • Overview of organization:

    • Juan Carrio --> Academy Admin (new)
    • Peer of Gloria, split the team. Gloria taking community.
    • Steve Simpson --> Starts next week, key stakeholder
    • Academy team reporting to Steve.
    • Juan is based out of Amsterdam
  • Everything is also on hold because of this data transformation work that they are in.

  • The data/SFDC integration piece is required for launch.

  • The big effort is ripping out "opiniom"

  • Data transformation needs to go live before ripping out opiniom and before plugging in northpass.

  • 10:30 am EST Meeting with Juan and Gloria

  • Overview of what has happened and what needs to happen.

  • Offer task list before end of day Friday.

  • Copado really needs a "restart". They need to be re-energized and reinvigorated. The "why".

  • Bi-weekly meeting with the team.

  • No one knows what's going on.