94 lines
3.5 KiB
Markdown
94 lines
3.5 KiB
Markdown
# Glassdoor
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## 03/13/2023
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### Kickoff
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Phase 1: training for clients that don't have a dedicated CSM.
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~ 3 Months from today
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* This will include who to contact
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* Best practices
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* Similar examples
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Paul will be the main content creator.
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Mural board is already laid out. They have resources and ready to go.
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Phase 2: Cross functional, deeper training for clients who also have CSMs.
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~ 6 months from today
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## 03/20/2023
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### Chat with Paul
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Name, Email, Company Name & Company ID - IDEAL parameters.
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## 04/24/2023
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### Implementation
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Biggest goal is giving new customers immediate access to the content. They aren't sure how to do that.
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Go live is still next week. Better to get access and then collect data later, but now if possible. This is for a
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specific customer segment.
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During kick off is when university access should begin.
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All customers get invited into a 5-email marketing campaign for new users. Onboarding marketing.
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Per customer, average of 6 users. 2-4 will be on the kick off call. The other 2 people could be added up to a year
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later.
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## 05/08/2023
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TODO: Find what can we add to search results, pull body for activity search results.
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DONE: Minimize white space between title and line and line and body. Description shows up ABOVE the line.
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DONE: Add this to the `styles.css` file for the academy:
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```css
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.np-footer-logo-image {
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height: 30px;
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}
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```
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DONE: Does the "updated" course alert bring you straight to the activity that is updated?
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They want to embed Northpass into Wix.
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## 05/25/2023
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### Account Segmentation & Automation
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Mark: Glassdoor is looking at this way differently than Northpass. The epiphany is that Northpass
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does not have all the same data as Glassdoor. Mark was expecting that we had to map GD segmentation
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to Northpass 1:1. But we don't have to do that and it isn't wise.
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## 05/31/2023
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### Partner/Agency Education
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Currently using Wix. Leverages points to make a game. They redeem the points within the Wix store.
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They are currently logging in and don't want them to make a new login.
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Want to leverage Northpass within Wix.
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How about iFraming our courses into Wix?
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Are they trying to get rid of Wix? No!
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Can Wix send learner information into the URL? She thinks yes.
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Wants to keep their own point system. Not trying to embed ALL of Northpass into Wix.
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How are Wix Points stored? They are called "Loyalty Program points"
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## 07/06/2023
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### Gainsight Issue
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Austin reached out to Michael Stalenwart. Michael emailed Glassdoor on 7/5 and said:
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> " Hi Team,
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> My Product team has connected on this and even checked your instance for the specifics of the integration, and we believe we've identified the issue.
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>
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> After checking the Northpass Integration details, the assumption is that they would be writing back course progress details to a custom object in Gainsight, and generally, writing to GS Custom Objects is achieved with External API Integration. We noticed you have a custom object named northpass (northpass__gc), that was created as a "High Volume" Object. Gainsight does not allow writing to High Volume Objects in a transactional manner via the External API Integration which is causing the failure. If this is the case, then you'll need to create a "Low Volume Object" and add that in the integration setup of Northpass.
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>
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> It also looks like Northpass documentation hasn't specified Low Volume Object explicitly which could be the source of confusion.
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>
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> Let us know if using a Low Volume Object rather than a High Volume Object fixes the issue. Happy to continue to help where needed.
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