Files
Gainsight/CustomerNotes/WilliamSonoma/WilliamSonoma.md

1.7 KiB

William-Sonoma

08/22/2023

Implementation Call

  • Patrycja out sick with Migraine
  • Aubrey also couldn't attend. She is Senior Manager in charge of budgets, headcount, attrition.
  • Pam is manager of L&D - keeper of the courses and content.
  • Tyler is the "building genius" to make sure everything is maintained and functioning.
  • LMS will be Pam and Tyler's responsibility, mostly.
  • Internal use case
  • They have used other LMS' in the past.
  • They have a new hire "down and dirty" path that takes 4 weeks. That's one use case.
  • Second use case is for upskilling. Training for supervisors, new managers, etc.
  • Auth: Combo authentication.
  • Timezones - Tyler and Pam: CST, Aubrey: PST
  • No meetings on Mondays for Tyler and Pam.
  • "Classes start" on Mondays, so they get hectic.
  • Standing meeting on Tuesdays at 12pm CST.
  • October 31st is when their old LMS contract expires - Docebo
  • Their first LMS was with absorb (2 years) and then 3 years with Docebo. That's what they are coming off of.
  • They will do most of their design themselves. They have photography files.
  • One or two classes/batches that will have to be planned how to transfer them to Northpass.
  • They use "branches" for each course and group. ABCD groups.
  • They are currently using a very "home grown" system. Associate Management System. It doesn't tie into anything bigger.
  • Down and Dirty people access via a direct link.
  • Current domain for their Docebo academy: "https://williamsonoma.docebosas.com"
  • No IT resources are expected from WS.
  • They will be tied into their SSO network - PING.
  • They don't want to give them their full login until they have passed their WFH systems check. <-- this is mostly IT stuff. Not courses. It mostly falls on recruiting.