1.9 KiB
1.9 KiB
Notabene
11/6/2023
Poor Implementation Discussion
Main woman (Lana) is tough - rough around the edges Lana, Head of Regulatory Compliance Abi Bryan Spolar, Head of Customer Success
Patrycja's main POCs: Catarina, Sacha, Lisa.
Lana let Catarina lead
Current Feelings:
- Too many workarounds
- Everything is a band-aid
- Sales said they could do things, but didn't realize how manual it was.
Catarina's List:
- Associating payment link to Learning Paths. Learning Paths don't have properties so we have an LP with an empty course? This seems odd
- Learners blocked:
- After internal launch and QA, majority of employees didn't get to cert page because they would get stuck on last course.
- LP has 3 courses, last module of 2nd course.
- Blank milestone was likely the issue. But now can only test post-launch or personal emails.
- Seeing differences between different learners, legacy courses, etc.
- Teach them how to reset course progress
- Video lag - difference between video and audio. Image and audio are not lined up. Outside of Northpass, this is not an
issue.
- Patrycja mentioned to re-upload the asset, but that didn't help.
- Name of video that caused issue: Module 6 of Foundations and Module 1 of Advanced
- Patrycja mentioned to re-upload the asset, but that didn't help.
Journey:
- Landing page on Notabene website for the certification
- Gateway to Northpass - this is the first thing they see
- You give information even to take the free cert/course
- If you're a customer, you would see free stuff --> This is a different journey
- Upon signing, they begin onboarding playbook. Different CS packages & levels of training and what sort of support.
- Signature -> Welcome email -> Low touch can sign themselves up relevant for their package + free stuff
- Signature -> Welcome email -> CS Packages & link for certification
- Abi: only other thing is the ability to purchase additional training as they move through their journey.