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Gainsight/CustomerNotes/Renaissance/Renaissance.md

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Renaissance

12/05/2023

Looker Report for LP and Quizzes

Feedback from October:

  • email can be removed
  • course name extended
  • check to see if end user allowed to hide columns
  • remove enroll to the course date
  • move "last activity completed date" after "attempt start date"
  • remove quiz progress
  • New metric add - average percent correct for all quizzes in a given course
  • Color Visualizations
  • quiz score: less than 85% red, 85-91% light green, 92-100% dark green
  • Course progress %: gradient of green starting at 50% (light) to 100% (dark)
  • Default to order by name
  • Question: Group name... A learner can be in multiple groups.. do we know which one(s) will surface?

List of Learning Paths and Courses

Phase 1: Initial Setup

Time for Teams! Getting Started with MAX Agent Microsoft Outlook Explore the Renaissance Corporate Website User Permissions Technical Know-How

Phase 2: Essential Products

Renaissance Home Star Assessments Accelerated Reader Accelerated Reader & Star Preferences Canned Chat Utility Help Files Misc. Product Overview

Phase 3: Internal Systems

CRM SharePoint RingCentral FT Chat - MAX Agent

Phase 4: Next Steps

Accelerated Reader Bookfinder Processes & Procedures Custom Data Integration (CDI) Rep Evaluation Training Renaissance District Admin Changes Advanced Accelerated Reader Password Policy Clever Self-Serve Light

Phase 5: Troubleshooting

Issues & Updates: Enhancements Troubleshooting IP Restrictions and Allowing Access Capturing Network Traffic Secure Browser Preference Data Sharing Agreement (DSA)

Phase 6: Star Screeners, Special Accounts, ESS

Third Grade Reading Proficiency MKAS - Mississippi Kindergarten Assessment Indiana Star Test Enhanced Support Services (ESS) Special Accounts & ESS FAST - Florida's Assessment of Student Thinking

Phase 7: Enhancing Your Performance

Case Management Microsoft Outlook Advanced Importance of Taking 2 Chats SEED - Skill Enhancement and Employee Development RingCentral FT Email - MAX Agent

Phase 8: Star Week

Pre-work: Renaissance Reports Pre-work: Intro to Renaissance Analytics Pre-work: Star/RTI Common Questions Pre-work: Star Accommodations Pre-work: Star Preschool Pre-Work: SAEBRS & mySAEBRS Step 1: Screening and Progress Monitoring Step 2: Star State Data Step 3: Using Star to Differentiate Instruction Step 4: Star Custom Step 5: Measuring Growth Step 6: Star Administrator Data Step 7: Star Spanish Step 8: Star CBM Step 9: Star Review

Phase 9: Advanced Rostering

Clever Self-Serve RingCentral FT Phone - MAX Agent Shared Rostering Transfer Student Data Single-School Imports

Phase 10: Customer Driven Products

Renaissance-U Renaissance Educator Network Accelerated Reader BookGuide Customer Center Home Connect Renaissance Analytics

Champion Training: Schoolzilla

Session 1: Schoolzilla Overview Session 2: Navigating the Schoolzilla Dashboard Settings Session 3: Resources to Learn More About Customers Session 4: Communicating with Customers via Zendesk Ticketing System Session 5: Dashboard Setup and Tools Session 6: Schoolzilla Metric Deep Dive - Part 1 Session 7: Schoolzilla Metric Deep Dive - Part 2 Session 8: Schoolzilla Metric Deep Dive - Part 3 Session 9: Documentation & Resources to Support Customers Session 10: Viewing and Escalating Issues

Champion Training: myON

myON on RGP Debug for myON Enroll for myON Sifter for myON

Champion Training: Lalilo

Lalilo Sales and Slack Training Lalilo Product Training Lalilo Notion Training Lalilo Back Office Training Lalilo Cross Product Training Lalilo in the Renaissance Growth Platform (RGP)

Champion Training: Freckle

Freckle: Guided Exploration

Champion Training: myIGDIs

myIGDIs Introduction to Star Phonics Supporting and Exploring Star Phonics Super Admin Tool Screener Reports Diagnostic Reports Additional Training Content

Senior & Specialist Training

Senior Monitoring: What You Can Expect Zendesk - For Seniors/Product Specialists/Tech Specialists Evaluation Training Renaissance Educator Academy Reporting