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customer notes

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Norm Rasmussen
2022-10-03 18:59:40 -04:00
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CustomerNotes/G2/G2.md
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@ -45,4 +45,24 @@ They feel like this has been talked about for a longtime. Just waiting for a GO
* Katlin also wants to trigger an email for someone that starts a course but doesn't complete
* Lofty goals? Not yet, most will be on the marketo side
* Setup customer MQL
*
## 10/03/2022
* Make lessons on cards clickable - should enter course overview page.
* CTA button on overview page - back to courses?
* On homepage too: add sub navigation - home, dashboard, catalog
* Keep subnav on /app/dashboard and add it to home page.
* Chat icon in G2 was overlapping with the continue buttons
* Number of enrollments is higher than expected (they expected 100)
* They are happy with click throughs but active leaners is lower than expected
* They are moving the university to their CS nurture stream
* Series of emails from Marketing to customers first 90 days
* Something like "hey! You've been accepted to G2 university"
* Specific Course recommendations during onboarding
* "you're about to launch your first campaign, try this course"
* G2 Reports is every quarter, they will push during report season on specific courses
* #5746b2 <-- G2 Purple
* Start providing best practices for certifications <-- Katlin
* Erin to take over content & overall admin responsbilities
* Certifications Launch in Q2 of 2023, maybe end of Q2 (April)
* First Certifications Discussion Mid December to plant seed
*