norm/Gainsight
1
0
Fork 0
Code Issues Pull Requests Packages Projects Releases Wiki Activity

customer notes

Browse Source
This commit is contained in:
Norm Rasmussen
2022-10-03 18:59:40 -04:00
parent ee4d362dc0
commit f09c98e1a4
16 changed files with 365 additions and 102 deletions
Download Patch File Download Diff File Expand all files Collapse all files

17
CustomerNotes/DouglasElliman/DouglasElliman.md
View File

@ -8,6 +8,19 @@ Current Issues:
* This training is necessary for Audit.
* They don't feel self-reliant or self-sufficient
* Feels like digging out of a hole
* o
* Swift, WCA, TripleSeat, Kadince
## 9/27/2022
* How many people are retaking courses?
* Back in 2021, she hadn't completed mandatory courses
* Left and came back, but had restricted access
* Is this unique or common? - Very Unique
* IT gave her 48 hours to complete courses, so she and her manager was freaking out
* Will begin kicking off 2022 mandatory courses
* October 1st, kicking it off
* Agents have 1 month to complete the mandatory training
* Then managers get involved, especially if agents dont complete it
* Restrict access if incomplete
* They need the new inactivity nudge to list ALL courses that they have been inactive for
* They are recieving a lot of quesitons from agents about WHICH courses they need to complete
* Kathleen on PTO next week. 10/2/-10/7