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customer notes

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Norm Rasmussen
2022-10-03 18:59:40 -04:00
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CustomerNotes/Bolt/Bolt.md
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# Bolt
## People
* Doris
* Training with Figma interface
* She likes it, but it's not great for learners.
## 10/03/2022
* Engineering on Bolt side will have more time to in app experience
* Goal for in app by 31 October
* Vera to talk about another issue:
* Retraining & no access to courses
* Google Sheets collecting information
* How many cases and tickets are coming in per week? - 300
* Able to complete it, but "blocked"
* Open the course but redirected to Bolt home page
* Or can't open the course
* South Africa & Tunisia - 7 markets total
* Could be network connectivity
* These markets tend to have older phones with much older versions of Android
* iOS defaults to Safari, Android uses "web view" which is old and could not work well with react framework that Northpass uses
* It is curious that this is happening with retraining.
* Charlie - the only thing I can think of doing is reverting the look to an older look
* Single example of Azerbaijani with OS 11, but not clear what the actual issue is
* Shows as complete, but he claims he could not complete. This sounds like a different issue.
* Nigerian driver running 8.1, this is the common issue and it _seems_ to be an OS versioning issue
* Possibility of the UID/Email not getting added in correctly?
*