Scenario & Omnisend

ErikaInterview.md

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+# Interview with Erika
+
+Tough admin, used enablement and creativity to make it work
+Created multiple workspaces for the users for that account
+Client's issue was didn't want to manage multiple accounts, had no bandwidth
+Used teaching to help the customer
+
+Needier customers were district contracts
+Gave her her phone number to client who wanted instant communication
+Setup regular checkins with these accounts 
+More frequent communication for larger clients 
+Tiered system, small team and each person handled almost 700 accounts
+Just taking the time explain
+
+Being an AM was her most enjoyable, creative time
+Tight knit group
+Constant communication 
+
+Project Question:
+Go to learning library, resources first
+See what's available first
+Try to connect with client and asking more questions 
+Align with them, is there a temporary fix
+Check in with peers and see if anyone else has faced this issue before
+Is there a bridge to solve this temporarily 
+Being honest and aligning with the customer 
+Offer to pushback 
+
+Catalyst for CS with client