Mizuno notes and other items, such as scripts.

CustomerNotes/Walmart.md

@@ -108,6 +108,53 @@ Back story to Krystal's requests:
 * Over the next week, they are making a wishlist for the next year.
 
 ## 11/30/2022
+### Review of Feedback Deck
+Research Group was quite small but could be indicative of the larger population. As for Demographics, Nichole said that most drivers seem to be college-aged women. Krystal to send their demographics deck and results that was recently completed. 
+
+##### Driver's journey
+
+Are there thresholds and milestones - what are they? What makes a driver "experienced"? Is it number of drivers? Number of resources viewed? Something else? Krystal said they have just created something similar and she can send over some documents.
+Questions and Thoughts:
+* Is there a benefit to creating a "advanced" group that drivers can be entered into after reaching a milestone? 
+* How can we more quickly deliver content to drivers?
+    * This is already in the works with free-form courses, Kaitlyn's customization work for skipping end of course and overview screens, etc. 
+* Is there a benefit or possibility of adding a "news" and "updates" type feed for drivers? They are requesting to be more up to date. 
+
+##### Content Delivery
+
+*Videos*
+Ideas for adding chapters? Or chopping up videos into smaller segments for faster access? 
+
+Videos in IOS are automatically full screening and autoplaying, when Android is not. Need to see if this is a device related issue or something we can override.
+
+_Wistia Video Quality Settings_
+Users were having issues getting videos to play when trying to connect to wifi. Wistia already has a built in feature that is enabled by default that automatically controls the video quality depending on a user’s current internet speed. https://wistia.com/support/uploading/export-settings#adaptive-streaming. This setting is also available to users to be able to change themselves by clicking the video settings cog wheel while watching a video and deleting video quality.
+
+Drivers are not looking at the transcript - why? They say they don't notice the button. The deeper question is, is the transcript necessary? I think yes, but tbd. 
+* How about chopping up the Transcript into bullet points? What would that look like?
+* At the same time, the drivers are asking for more text-based content as they don't need to use headphones, can quickly find the word/sentence they want. 
+
+*Search Bar*
+Focus on search functionality - this needs to improve sooner than later. 
+Is the magnifying class necessary? Why are drivers clicking that instead of clicking "go" or "enter" on their keyboard?
+How can Walmart analyze the most used search forms. Norm had asked Rob.
+_Surprise!:_ Charlie was able to figure it out via DataDog very quickly! Charlie to send Norm a CSV export on a regular basis, I will then make it look nice and send it to Krystal. 
+
+Unclickable Search Icon - Users are trying to click the icon in search bar which is currently not setup as a button. A few options to change this:
+* We could hide the icon once a user begins entering text into the input field.
+* Move icon to left side of input before placeholder text
+* Update design to show more of a button that is clickable
+
+Key takeaway: Drivers _seem_ to be accessing the resource center while they are in line or in the process of a drive. Why? Likely because Drivers are rushing to earn as much money as possible and then thinking about the "how" later. 
+
+*A key paradigm to keep in mind is that the main focus of all drivers will be earning more money. This is common across Northpass customers - the money making activities will always be the most popular.*
+
+My Resources Feature - provide users functionality to be able to “Save”, “Favorite”, or “Pin” a resource
+Charlie to look into mimicking our custom Ratings Service to accomplish this.
+* Would need designs on how this would look
+* Can we add a Popular Content menu? Can we base this off search results (see above)
+
+
 ### Content Sync
 Gathering Information on this legal CYA of version history. 
 New items from Krystal: