Gainsight/CustomerNotes/Agriwebb.md

# Agriwebb

Salesforce integration not working

- [X] Check if they have run import

Last time Eric ran import he got many many errors
Import errors from the SFDC side

## 12/1/2022

### Meeting with Leah re: points in courses

Denver Located
She wants to try and drive engagement with new customers.
New customers have a month to complete the Agriwebb Academy Courses. Say you complete them in the first month, you get 10% off your second year subscription.
How are points different than badges? They are thinking of not having both.
Points are closer to a rewards based system. A promotion such as "earn all your badges in the first month".
Properties for promotions. Who has or hasn't completed a prior promotion?
This would be for new customers - how can they create promotions for existing customers?
Existing customers are a phase 2 thing.
They want track in Chargbee.

## 03/30/2023

### Languages with David

ASK:

- Trial account to their software for branding purposes
- Branding/Style guide PDF
- Languages
- Badges (done?)
- Leah?
- Instance Division Segmentation

Languages: partnership with a reseller in Brazil. They will be selling Agriwebb in their region.
Cargill team is the partner.
14th April
Marketing & product is being converted/translated
Support materials is on that list. But hasn't been started.
All hosted in Intercom

90% of academy content are videos. but they haven't been translated yet.
Everything embedded from Wistia.
Audio is unchanging, still English
Will be used for internal and external training with Cargill
Since app is in english, they will need to re-shoot videos after app translation
Captions are acceptable for now.

In the future:

- Design refresh
- Content refresh with product updates
- Leveraging API for enrolling ppl in courses based on Agriwebb product dashboard.