1. The search must be run before any results are returned. He wants auto-suggest/results in the search bar. Look at [Hacker Rank's Support Page](https://support.hackerrank.com) for an example. That is Zendesk' search. The ability to filter results will also be really helpful. Logic/Regex based searching - not string literals.
2. The bigger item is rendering the "best" results to the top. If the correct results are showing up at the top, they won't need to filter or use other functions to find their results.
3. This next item he doesn't necessarily agree with or think its the best choice, _but_ it has been brought up a bunch. In an activity you have pre-content info, the content, and post-content info. A lot of their info is why they should care and how to get buy-in from the learner, with a follow up for questions.
* They want the continue button to be available during full screen.
* Instead of the additional info being above and below, but to the right/off to the side.
* By having information on the side, there is no "hidden" information below the video.
## 06/08/2023
### Meeting with ChurnZero around Custom Integration error
Custom Integration Notes:
* Import every hour
* Look for delta - contacts that have been modified or created in last 1.5 hours.
From Allyson:
* What happens if we have a net new contact without an external ID?
* In this case, that field is null - meaning it wouldn't process the data.
When ChurnZero gets data without any ID it spits out a specific nomenclature on these random accounts.
Something like "account_name.id"
Other integrations:
* SFDC integration is on - which is the source of the AEXID. SFDC _could_ possibly be updating the ID.
* Zendesk
* Pendo
Alaina:
* The id could be "wrong" - that means they aren't a full customer.
* SFDC Id could be coming from the HR db.
* Accounts wouldn't typically have an ID until they become a customer. Which means they wouldn't be in any other system.
