Gainsight/CustomerNotes/RecastSoftware/RecastSoftware.md

# Recast Software

## Launch style

Chris is main POC for content
Tech stack manager for user manager
Alison is Chris' back up

End of Q3 Launch, maybe a soft launch?
Moving to Vegas, 2 weeks gone in - August 22-Sept 5

* Content:
5-7 courses, completely thought out with quizzes etc
Each course to a different audience
No certification just yet - worry about it later.
Can we MVP launch by September 1?
Primary objective is solid courses, showing off Recast's top tools
Can QA team test in a shorter time period? Currently, 2 weeks
Advocacy program is key customers, a larger base with more than just the academy
There will also be an internal team - SEs for technical, Marketing for branding etc,

For design - chris is going to have a design brief with the marketing team for a kick-off
Alison out week of July 11th

Question: discussed during sales process, badges and points
Back fill badges

* [ ] Test Todo

* [X] Send ticket for font changes
[X] Northpass ACademy Dashboard Personalized Copy, same as NP Academy
[X] Keep learning path card formatting, scroll left to right
[X] Calendar - does Recast have an embeddable calendar? Feed is okay instead of calendar replicate Northpass academy calendar
Chris to provide blog feed
DV featured courses should have description short description
remove events leave or remove column
main page links up top like swift

RTE within course viewer not picking up font change

## 11/15/2022

* Chris to grab screenshots from all the videos that are to be uploaded to Wistia for the non-video.
* Going live tomorrow - 11/16
* 14 out of the 29 people responded to Recast saying they want to be registered and part of the academy.
* Chris will send out beta test questionnaire
* After he finished everything, he realized that the nature of the software (which isn't exciting, but necessary), is quite boring which means the courses can get a bit boring.
* After this beta, we will find out if his learners love the academy or not. "It's better than documentation"
* Hard & Full launch of the academy on December 5th.
* Logic for december 5th? December becomes a very slow season for tech industry
  * They have a number of initiatives company wide
  * Conflict between deadlines and they don't want to take away from those initiatives
  * Email that will correspond with another campaign in the company
*Zero State Messages*
* If someone has no courses or LPs - what should the zero state message be?
* Should we hide the sub nav option is there are no LP's available?
* Chris to talk to Marketing about what would be best for zero states.

*Other Items from Chris:*

* He wants to separate intstructors for ILTs and Courses. Why?
  * One of his instructors does a review course, but they don't have any webinars right now, but wanted to make it look more full. Not bare bones.
  * The problem for Recast is that the people who do webinars are not part of their company. So giving them manager access is a bit concerning.
* Working with IT guy on DNS items. His guy made all the changes (roughly 30 min ago) but Northpass still says pending.
* He couldn't add the TXT record because of string length, he just left it as "recastsoftware". Max length = 1024, Provider =
* TTL is one hour, so it could take some time.

## 01/17/2023

### Certs, Salesforce, Future

Stacy Nwokochah - CS Ops, role is new and she has only been there 6 months.

This quarter goals:

* 8 courses need to be completed - in a LP
* At the end of that, big exam, learners must pass with a certain score
* Certification!

Deadline: Chris will have courses/LP done by third week of April. Must be done by April 30th.
Announcement: April 30th.

They also want to track certs, share on linkedin, etc.

Stacy: Salesforce Integration, wants to use ChurnZero too.

Other: Chris giving a webinar "Quick Start Guide for the Academy". He will be teasing Certs and LPs in the webinar. He will show the UI for a learning path and other random objects. If we can have anything ready to show regarding Certs, that would be helpful. The webinar is Next Thursday January 26th.
Ideally, the cert will show that the learner is "Right Click Certified".