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Gainsight/CustomerNotes/Artera.md
2022-11-22 17:13:39 -05:00

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## 11/21/2022
### Meeting with Emily, new Lead
Jackie is the main teammate in Northpass. Emily has questions about our relationship with Northpass, etc.
Used to be a thought industry user - she loved them
Bi monthly meetings - starting in January - Emily, Jackie, Sally (Optional)
Which days are best? Wed/Thursday
Partnership team
Other questions and known issues:
* What product plan do they have?
TODO: Change Jackie the owner to schools. Add Emily and Sally to distribution list.
Jackie is the goto! Emily & Customer Education is the main use case.
Issues other people were having:
TODO: * The comms was not updating. Specifically, an image. There is a ticket from there. November 3rd a ticket was sent. They need an update by Dec 15th.
TODO: * Auto activation with learners is not working. Fake user - Jackie Arthur, jarthur+25@wellapp.com is the fake users name.
Post-Meeting Notes:
* They have four instances: Meditech, LearnWELL, GrowWELL, WELL Health Partners