948 B
948 B
H1
- Open Access might solve some of their issues
- Reconsidering their relationship with Okta
- Okta tripled their cost and doubled the per person cost
- Okta authenticates their entire application and for internal use
- This change will be the most pressing for when they decide
- Should be decided on within 6 weeks
- CSM team uses Catalyst
- Sales team uses Salesforce
- Haven't really used Northpass reporting
- They contractually provide a training system
- They need to figure out how to get the right training to the right people at the right time
- Smaller clients get 1 in person training, the rest via Northpass
- QBR show utilization or change - increase enrollments and actually starting the course
- They need to track if no one is logging in and how to reach out
Within a month Marceline will have some additional information and it seems like good news for her (a promotion?)
Next meeting: September 2, 2022