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Gainsight/CustomerNotes/Dept.md
Norm Rasmussen ecd85782c8 rearranged files
2022-10-11 15:56:34 -04:00

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Dept Agency

Thought Iorad was included, not an additional cost More than one person interpreted as included

They don't have a budget for this and their debrief was all about how easy Iorad

Charles was the best salesperson they ever had, CPO thought he was the best Iorad was a decision factor

They need it for at least this year

Unknown Notes

Pilot Courses: we are working on multiple pilots for training courses on a broad spectrum of topics. As an example, we've started building out a 'PowerBI & Data Insights Introductory course' in our Northpass environment already

Other Traditional e-learning content such as Leadership Development courses, Handling Conflict courses, etc.

Onboarding: this learning path for new employees would be a combination of all of the elements above. New starters would walk through several courses on e.g. our Code of Conduct, watch recorded videos introducing them to several worklife aspects & sign-up for live workshops with other new starters

Learning paths and programs to support knowledge journeys, including New Hire Onboarding, New Agency Onboarding, New Leader Development, etc.

Opportunity to host content & events for Employee Resource Communities; to have a shared space for learning and collaborating.

500 Errors

From Taylor: The most recent 500 error in the getting started was August 17th at 2pm

  • Look up DataDog logs for Talkspace
  • Use flashing continue button in the 1099 Getting Started Courses
    • Color: FlashSpeed: Course:

Onboarding with BambooHR

  • Location is a filter in BBHR
  • Region is custom but not directly filterable, can pull analytics but can't filter
  • US employees have state-specific courses
  • Based on location tag in everfi system

Global > Dept > regional > role

Location based Onboarding Role/Dept based Onboarding

They have a mock up of their design for the page (Figma Mock up)

Original Agenda for Account

  • Events: workshops or presentations with a live audience (in two forms: with limited and unlimited seating)
  • Recordings: recorded videos from previous workshops or presentations that can be viewed at any moment Compliance: mandatory courses on topics like Data Security or Workplace Inclusivity through our provider Everfi. Regarding their output, I was able to find on their help-centre that they use SCORM 1.2 & SCORM 2004 (3rd edition).
  • Pilot Courses: we are working on multiple pilots for training courses on a broad spectrum of topics. As an example, we've started building out a 'PowerBI & Data Insights Introductory course' in our Northpass environment already
  • Other Traditional e-learning content such as Leadership Development courses, Handling Conflict courses, etc.
  • Onboarding: this learning path for new employees would be a combination of all of the elements above. New starters would walk through several courses on e.g. our Code of Conduct, watch recorded videos introducing them to several worklife aspects & sign-up for live workshops with other new starters
  • Learning paths and programs to support knowledge journeys, including New Hire Onboarding, New Agency Onboarding, New Leader Development, etc.
  • Opportunity to host content & events for Employee Resource Communities; to have a shared space for learning and collaborating.
    • ERC Custom Page with categories for each department
    • Sub pages of custom pages?
  • Using ILTs dummy pre launch