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Gainsight/Customer_Notes/index.norg

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.toc Customer List
* Customers
** Skuid:
- {:Skuid/Data Discussion - 08.10.2023:}
- {:Skuid/Data2 - 08.11.2023:}
- {:Skuid/Data333:}
** Pipedrive:
-- {:Pipedrive/Slack Message to team 8.10.23:}
** Wild Health:
-- {:Wild_Health/Friday Sync - 08.11.23:}
Big ideas:
Quiz feedback that is wider than correct/incorrect. An example 50% choose C, lets look at why.
Their customers rate them lower when they don't like the quiz questions. Are Big ideas answering the correct items?
Sophia's focus has been the data and info for Jason.
Overall goal: "Improve teacher onboarding experieince. Increase product usage and satisfaction."
* KPIS:
-- NPS for high usage districts
- Time on tasks for high touch tasks.