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Gainsight/Customer_Notes/Skuid/08.24.23.norg

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* Skuid Certification Marketing
- No marketing team right now - all let go
- Anna is on Product Growth team but they aren't a marketing team
- I showed Anna the SCA and to use these people that started the practice exam but not taken the real exame
- Google Analytics views might be helpful - who has clicked the Regsiter button but not paid.
- Can Anna get this information in a Skuid dashboard? She will see.
- In Hubspot she may see who is interesting - Anna to explore.
- Goal is to have a clear path for when leadership says "we need to sell more certifications"
- Do Anna's boss have a goal for # of certs sold per quarter? No.
- Anna hasn't had time to think much about strategy and long-term options.
- Anna and Sarah accepted that they will be on the Customer Education advisory board.
- Confirmed Renewal is happening.
- What is Sarah's role? She is the Director of CS and Support.
- They use product board to connect customer feature requests to existing accounts
- She has some people that are both in the employee and customer academy and wants to sync up their progress and
courses.
- FEAT: Mark as complete button. Bonus: mark as 50% complete.