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Gainsight/Customer_Notes/Pipedrive/Renewal_Meeting_8.15.22.norg
2023-08-21 08:54:37 -04:00

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** Meeting regarding Renewal and Feature improvements
Attendees:
-- James Cambpell
-- Ali
-- Will Sigsworth
-- Mark Geller
-- Chloe Fall
- Ben Clarke
- Norm Rasmussen
- Kat Kenny
Notes:
- Desire for localized sites are high
- James being pressured for more localized content
- Spanish course is still highly reviewed and people are excited about it.
- (-) Norm to schedule a meeting with both tech teams
Renewal:
- Can we get a signature with an opt-out clause?
- Both tech teams will need to discuss the delay issue in Production
- Who else needs to be part of the renewal discussion?
- If we add an opt-out clause, legal team will need to be involved.
- All renewals need go back through the procurement/vendor review process.
- Vendor review includes finance and security teams
- Kat: Who else needs to be involved? CFO? Who else can put a stop to this?
- Gainsight has "buddy" alignments from our CFO to your CFO. Is Hydran involved in vendor review?
- James: No. Steve Kitely reports to her and is in charge of vendor review?
- Kaisa no longer involved. Does not need to be added back in.
- Kat set expectations: I doubt we will get all of these in the next 60 days, but next steps of getting a tech team
- Mark and Genet
Other Complication from James:
- A user got a weird url: `https://learn.pipedrive.com/app/courses/f6246955-f620-4afe-b7fa-b9256624d4af#sso-widget`
- When a user clicked that, they weren't able to unlock the getting started course.
- Screen recording of the behavior: `https://sharing.pipedrive.com/v/sFQfqr`
- When a user removes #sso-widget the problem goes away.