Files
Gainsight/CustomerNotes/G2/G2.md
Norm Rasmussen f09c98e1a4 customer notes
2022-10-03 18:59:40 -04:00

69 lines
2.9 KiB
Markdown

# G2
## Kick off Call
* How can I be helpful for the first week?
* Launched by September 14th
* Full launch
* Lots of internal teammates who are anxious to kick the tires
* New CED & Marketing Manager - Erin Boyd
* Liz is project manager for product
* She is the tech POC
* Travis is tech person
* Tori is UX designer
* Michelle is PM for myG2
* Katlin to manage kickoff, then Erin will take over
* After Erin takes over, Katlin will be strategic vision
* Long term goal: public facing certification - 2023 at the earliest
* Embedding the university into the help widget
* Slight design changes might need to happen
Concerns? None, Mitch and Jordan need to do salesforce piece
They feel like this has been talked about for a longtime. Just waiting for a GO signal.
* Salesforce integration
* Launch with 9 courses
* [ ] Back to my courses should go to dashboard on all courses
* [ ] Header: Remove completey, everything should move up
* [ ] LX: change header to grey
* [ ] Remove header in Templates
* [ ] Remove events from Homepage
* [ ] Remove two buttons on homepage
* [ ] Marketo - workflows? What data into marketo that can come from salesforce?
* [ ] Update ILT Reg Page
* [X] Register Button Copy > Learn More
* [ ] https://TBD.TBD.com
* [X] Remove Learning Paths from Templates (Homepage + Subnav)
## Meeting with Meesha & Sara re: Workato
* Meesha's Goal - best way to implement Northpass?
* Best Practices - What's going to work for them?
* Ideal usage of Data?
* Someone engages with that piece of content
* Marketo Tracks a course completion - Success!
* Katlin also wants to trigger an email for someone that starts a course but doesn't complete
* Lofty goals? Not yet, most will be on the marketo side
* Setup customer MQL
## 10/03/2022
* Make lessons on cards clickable - should enter course overview page.
* CTA button on overview page - back to courses?
* On homepage too: add sub navigation - home, dashboard, catalog
* Keep subnav on /app/dashboard and add it to home page.
* Chat icon in G2 was overlapping with the continue buttons
* Number of enrollments is higher than expected (they expected 100)
* They are happy with click throughs but active leaners is lower than expected
* They are moving the university to their CS nurture stream
* Series of emails from Marketing to customers first 90 days
* Something like "hey! You've been accepted to G2 university"
* Specific Course recommendations during onboarding
* "you're about to launch your first campaign, try this course"
* G2 Reports is every quarter, they will push during report season on specific courses
* #5746b2 <-- G2 Purple
* Start providing best practices for certifications <-- Katlin
* Erin to take over content & overall admin responsbilities
* Certifications Launch in Q2 of 2023, maybe end of Q2 (April)
* First Certifications Discussion Mid December to plant seed
*