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Gainsight/CustomerNotes/Renaissance/Renaissance.md

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# Renaissance
## 12/05/2023
### Looker Report for LP and Quizzes
Feedback from October:
* email can be removed
* course name extended
* check to see if end user allowed to hide columns
* remove enroll to the course date
* move "last activity completed date" after "attempt start date"
* remove quiz progress
* New metric add - average percent correct for all quizzes in a given course
* Color Visualizations
* quiz score: less than 85% red, 85-91% light green, 92-100% dark green
* Course progress %: gradient of green starting at 50% (light) to 100% (dark)
* Default to order by name
* Question: Group name... A learner can be in multiple groups.. do we know which one(s) will surface?
**List of Learning Paths and Courses**
Phase 1: Initial Setup
Time for Teams!
Getting Started with MAX Agent
Microsoft Outlook
Explore the Renaissance Corporate Website
User Permissions
Technical Know-How
Phase 2: Essential Products
Renaissance Home
Star Assessments
Accelerated Reader
Accelerated Reader & Star Preferences
Canned Chat Utility
Help Files
Misc. Product Overview
Phase 3: Internal Systems
CRM
SharePoint
RingCentral FT Chat - MAX Agent
Phase 4: Next Steps
Accelerated Reader Bookfinder
Processes & Procedures
Custom Data Integration (CDI)
Rep Evaluation Training
Renaissance District Admin Changes
Advanced Accelerated Reader
Password Policy
Clever Self-Serve Light
Phase 5: Troubleshooting
Issues & Updates: Enhancements
Troubleshooting
IP Restrictions and Allowing Access
Capturing Network Traffic
Secure Browser Preference
Data Sharing Agreement (DSA)
Phase 6: Star Screeners, Special Accounts, ESS
Third Grade Reading Proficiency
MKAS - Mississippi Kindergarten Assessment
Indiana Star Test
Enhanced Support Services (ESS)
Special Accounts & ESS
FAST - Florida's Assessment of Student Thinking
Phase 7: Enhancing Your Performance
Case Management
Microsoft Outlook Advanced
Importance of Taking 2 Chats
SEED - Skill Enhancement and Employee Development
RingCentral FT Email - MAX Agent
Phase 8: Star Week
Pre-work: Renaissance Reports
Pre-work: Intro to Renaissance Analytics
Pre-work: Star/RTI Common Questions
Pre-work: Star Accommodations
Pre-work: Star Preschool
Pre-Work: SAEBRS & mySAEBRS
Step 1: Screening and Progress Monitoring
Step 2: Star State Data
Step 3: Using Star to Differentiate Instruction
Step 4: Star Custom
Step 5: Measuring Growth
Step 6: Star Administrator Data
Step 7: Star Spanish
Step 8: Star CBM
Step 9: Star Review
Phase 9: Advanced Rostering
Clever Self-Serve
RingCentral FT Phone - MAX Agent
Shared Rostering
Transfer Student Data
Single-School Imports
Phase 10: Customer Driven Products
Renaissance-U
Renaissance Educator Network
Accelerated Reader BookGuide
Customer Center
Home Connect
Renaissance Analytics
Champion Training: Schoolzilla
Session 1: Schoolzilla Overview
Session 2: Navigating the Schoolzilla Dashboard Settings
Session 3: Resources to Learn More About Customers
Session 4: Communicating with Customers via Zendesk Ticketing System
Session 5: Dashboard Setup and Tools
Session 6: Schoolzilla Metric Deep Dive - Part 1
Session 7: Schoolzilla Metric Deep Dive - Part 2
Session 8: Schoolzilla Metric Deep Dive - Part 3
Session 9: Documentation & Resources to Support Customers
Session 10: Viewing and Escalating Issues
Champion Training: myON
myON on RGP
Debug for myON
Enroll for myON
Sifter for myON
Champion Training: Lalilo
Lalilo Sales and Slack Training
Lalilo Product Training
Lalilo Notion Training
Lalilo Back Office Training
Lalilo Cross Product Training
Lalilo in the Renaissance Growth Platform (RGP)
Champion Training: Freckle
Freckle: Guided Exploration
Champion Training: myIGDIs
myIGDIs
Introduction to Star Phonics
Supporting and Exploring Star Phonics
Super Admin Tool
Screener Reports
Diagnostic Reports
Additional Training Content
Senior & Specialist Training
Senior Monitoring: What You Can Expect
Zendesk - For Seniors/Product Specialists/Tech Specialists
Evaluation Training
Renaissance Educator Academy Reporting