135 lines
6.7 KiB
HTML
135 lines
6.7 KiB
HTML
<ul>
|
|
<li><a href="#topic1">Topic 1</a></li>
|
|
<li><a href="#topic2">Topic 2</a></li>
|
|
<li><a href="#topic3">Topic 3</a></li>
|
|
<li><a href="#topic4">Topic 4</a></li>
|
|
<li><a href="#topic5">Topic 5</a></li>
|
|
<li><a href="#topic6">Topic 6</a></li>
|
|
<li><a href="#topic7">Topic 7</a></li>
|
|
<li><a href="#topic8">Topic 8</a></li>
|
|
<li><a href="#topic9">Topic 9</a></li>
|
|
<li><a href="#topic10">Topic 10</a></li>
|
|
</ul>
|
|
<div class="transcriptToggle accordion" id="topic1"> Customer Substitutions?</div>
|
|
<div class="transcriptContent accordion">
|
|
<p>
|
|
You can this is a test use live chat to communicate with customers about substitution preferences.
|
|
|
|
Communicating with customers can help improve customer satisfaction.</p><p>
|
|
</p>
|
|
</div>
|
|
<div class="transcriptToggle accordion" id="topic2"> Accessing Live Chat While Shopping </div>
|
|
<div class="transcriptContent accordion">
|
|
<p>
|
|
Check if your app is updated.
|
|
Customers cannot add items to the orders through live chat.
|
|
</p>
|
|
</div>
|
|
<div class="transcriptToggle accordion" id="topic3"> When & Where Can I Find Live Chat? </div>
|
|
<div class="transcriptContent accordion">
|
|
<p>
|
|
To begin live chat, pick the first item and press the chat icon at the top of any screen.
|
|
</p>
|
|
</div>
|
|
<div class="transcriptToggle accordion id="topic4"> Customer Substitutions number 2</div>
|
|
<div class="transcriptContent accordion">
|
|
<p>
|
|
You can this is a test use live chat to communicate with customers about substitution preferences.
|
|
|
|
Communicating with customers can help improve customer satisfaction.</p><p>
|
|
</p>
|
|
</div>
|
|
<div class="transcriptToggle accordion id="topic5"> Customer Substitutions number 2</div>
|
|
<div class="transcriptContent accordion">
|
|
<p>
|
|
Customers can tip before or after delivery for some offer types. If customers tip before a delivery, this is called a pre-tip.
|
|
|
|
Customers have up to 24 hours after delivery to edit the pre-tip.
|
|
You can this is a test use live chat to communicate with customers about substitution preferences.
|
|
|
|
Communicating with customers can help improve customer satisfaction.</p><p>
|
|
</p>
|
|
</div>
|
|
<div class="transcriptToggle accordion id="topic4"> Customer Substitutions number 2</div>
|
|
<div class="transcriptContent accordion">
|
|
<p>
|
|
If they choose to tip after delivery, it's called a post tip.
|
|
|
|
The customer has 14 days after the delivery to provide a post-tip.
|
|
|
|
Note: Pre-tips show up on offer cards, post-tips do not.
|
|
You can this is a test use live chat to communicate with customers about substitution preferences.
|
|
|
|
Communicating with customers can help improve customer satisfaction.</p><p>
|
|
</p>
|
|
</div>
|
|
<div class="transcriptToggle accordion id="topic4"> Customer Substitutions number 2</div>
|
|
<div class="transcriptContent accordion">
|
|
<p>
|
|
You can this is a test use live chat to communicate with customers about substitution preferences.
|
|
|
|
Communicating with customers can help improve customer satisfaction.</p><p>
|
|
</p>
|
|
</div>
|
|
<div class="transcriptToggle accordion id="topic5"> Customer Substitutions number 2</div>
|
|
<div class="transcriptContent accordion">
|
|
<p>
|
|
You can this is a test use live chat to communicate with customers about substitution preferences.
|
|
|
|
Communicating with customers can help improve customer satisfaction.
|
|
Pending or processing tips are called unconfirmed tips. You will receive your tips once they are confirmed. Once a customer confirms the tip, it will be processed and credited to your confirmed earnings. Remember, once finalized, it may take an additional 48 hours for an unconfirmed tip to be confirmed. Any tips that are processed after the week they were earned will be added to your confirmed earnings the following week.
|
|
|
|
You can view the final details of your tip amount in the Earnings tab 48-hours after a tip has been finalized. If the customer changed the tip amount from what was initially offered, you'll see the change noted in the earnings breakdown.
|
|
Pending or processing tips are called unconfirmed tips. You will receive your tips once they are confirmed. Once a customer confirms the tip, it will be processed and credited to your confirmed earnings. Remember, once finalized, it may take an additional 48 hours for an unconfirmed tip to be confirmed. Any tips that are processed after the week they were earned will be added to your confirmed earnings the following week.
|
|
|
|
You can view the final details of your tip amount in the Earnings tab 48-hours after a tip has been finalized. If the customer changed the tip amount from what was initially offered, you'll see the change noted in the earnings breakdown. </p><p>
|
|
</p>
|
|
</div>
|
|
<div class="transcriptToggle accordion" id="topic6"> Accessing Live Chat While Shopping </div>
|
|
<div class="transcriptContent accordion">
|
|
<p>
|
|
Check if your app is updated.
|
|
Customers cannot add items to the orders through live chat.
|
|
</p>
|
|
</div>
|
|
<div class="transcriptToggle accordion" id="topic7"> Accessing Live Chat While Shopping </div>
|
|
<div class="transcriptContent accordion">
|
|
<p>
|
|
Eligibility for incentives - iOS
|
|
If you want to view your eligibility for incentives on iOS, you can follow these steps:
|
|
|
|
On iOS, press More in the bottom-right, and then press Incentive Programs from the navigation menu.
|
|
</p>
|
|
</div>
|
|
<div class="transcriptToggle accordion" id="topic8"> Accessing Live Chat While Shopping </div>
|
|
<div class="transcriptContent accordion">
|
|
<p>
|
|
Referring your friends and family
|
|
You can get rewarded for referring your friends and family to the app. If your referred friend completes a certain number of trips, you both may receive a referral reward. See referral incentives for more information.
|
|
|
|
Note: Trips need to be completed within the zone (or market) the referral incentive indicates.
|
|
</p>
|
|
</div>
|
|
<div class="transcriptToggle accordion" id="topic9"> Accessing Live Chat While Shopping </div>
|
|
<div class="transcriptContent accordion">
|
|
<p>
|
|
Referring your friends and family
|
|
You can get rewarded for referring your friends and family to the app. If your referred friend completes a certain number of trips, you both may receive a referral reward. See referral incentives for more information.
|
|
|
|
Note: Trips need to be completed within the zone (or market) the referral incentive indicates.
|
|
Check if your app is updated.
|
|
Customers cannot add items to the orders through live chat.
|
|
</p>
|
|
</div>
|
|
<div class="transcriptToggle accordion" id="topic10"> Accessing Live Chat While Shopping </div>
|
|
<div class="transcriptContent accordion">
|
|
<p>
|
|
Referring your friends and family
|
|
You can get rewarded for referring your friends and family to the app. If your referred friend completes a certain number of trips, you both may receive a referral reward. See referral incentives for more information.
|
|
|
|
Note: Trips need to be completed within the zone (or market) the referral incentive indicates.
|
|
Check if your app is updated.
|
|
Customers cannot add items to the orders through live chat.
|
|
</p>
|
|
</div>
|