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Gainsight/CustomerNotes/Walmart_Luminate/09.07.2023_eCommerce.md
2023-09-07 17:09:51 -04:00

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Walmart Questions about eCommerce

Attendees: Tim Keates, Kim Agee, Scott Sutton

Notes

  • Tim leads invoicing with their clients
  • Kim works with Scott to put together supplier content that will bring additional revenue
  • This would be a "paid version" class.
  • These courses are for individuals and want to learn more, but it may also be a corporation paying for it.
  • A supplier credit card might pay for the class.
  • Another case is a supplier might want to pay for a workshop. These would have a higher pricepoint.
  • Two payment methods: CC (corporate or personal) and ACH (or wire).
  • Had used a moodle based solution in the past.
  • No thoughts from Tim yet - "we had worked with others with varying success."
  • They are looking for a payment processor
  • Charlie: Northpass is not your system of record for payments. We won't know if someone has paid or not.
  • Tim - we do use salesforce today, but not sure if we can use salesforce for this usecase.
  • Tim to connect with salesforce admins to see if we can create this.
  • What Kim is creating is for net new customers, not existing Luminate customers.
  • Charlie: we can replace links so that people don't go to Northpass first, but the payment page.
  • Tim has not worked with any payment vendors - Walmart has never accepted credit card payments before.
  • Scott has worked with FirstData or CardConnect in the past with Moodle.
  • Timeline - they want to move quickly. But no set end date.