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Gainsight/CustomerNotes/Walmart/caching-meeting-82024.md

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Walmart Caching Meeting

  • Points about where drop is occurring - DMS or... App? (Unsure what this means)
  • Ece confirmed that this is happening from DMS - awaiting a team member to join
  • Rafi stressed importance of AE and that this cannot occur during AE.
  • Sanjeev is not from DMS team but showed us the app and HelpMenu. I explained where the caching is needed.
  • Caching is not needed on webview but on the course list show prior to webview.
  • Jess brought up important point that there would need to be caching per driver per category (possibility of tens of cached results)
  • Minal and Harbiner from DMS joined the call and we went over the same items.
  • Minal disagreed that caching would solve this. We explained the last P0/P1.
  • DMS team thinks the increase in traffic are real users coming to help center due to outage.
    • We will need to confirm if the numbers are "real". Norm to ping Krystal to get confirmation of numbers.
  • Ece needs to confirm with Eng how long any of this will take and if it's possible before code freeze.
  • Possible "middle of the road" solution:
    • Walmart to implement caching for /helpMenu courses
    • Northpass to increase load workers during AE
  • Remaining questions from Northpass:
    • Sandeep saw the 499 requests in logs and the connections were cut way before the 5s timeout. This is something odd on the WMT side.
    • If the traffic is from real drivers, why do all the logs during the P1 show "WARN" (yellow) instead of the regular green, normal calls.
  • Walmart team to confirm numbers of drivers during outage that landed on the helpmenu.
  • Walmart team to estimate how long it would take to implement caching.
  • Norm to email Walmart team after speaking with our engineering team about increases worker load during AE.